Front Desk Agent | Ft Lauderdale Downtown Courtyard

Shaner Hotels; Fort Lauderdale (FL); On-site; USD 16,531 - 24,796; Full time

Job summary

Shaner Hotels is seeking a Front Desk/Guest Services Associate for our Fort Lauderdale Downtown Courtyard by Marriott. The role involves welcoming guests, processing check-ins/outs, and addressing guest needs with a friendly, professional demeanor.

Qualifications include a high school diploma, at least one year in customer service, and bilingual English/Spanish is a plus. Hotel experience preferred; computer skills are advantageous.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; hotel experience preferred.
• Ability to communicate clearly with guests, management, and co-workers.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Skills

Customer service

Bilingual English/Spanish

Effective communication

Computer experience

Education

High school diploma

Job description

Shaner Hotels has an amazing opportunity to join our team at our Fort Lauderdale Downtown Courtyard by Marriott. This 137-room hotel is located just miles from Fort Lauderdale Beach, with an amazing rooftop bar and pool to satisfy our guests. With over 2300 square feet of flexible meeting space, this hotel is the perfect opportunity to expand your hospitality career.

Shaner Hotel Group

Shaner Hotels is one of the foremost award‑winning hospitality owner‑operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full‑service, select‑service, extended‑stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e‑commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check‑ins and check‑outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Provide superior guest services including check‑in/check‑out of hotel guests courteously and efficiently; process all payments according to established hotel requirements; provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co‑workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.