Front Desk Agent | Ft Lauderdale Downtown Courtyard

Shaner Hotels; Fort Lauderdale (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Shaner Hotels in Fort Lauderdale Downtown Courtyard by Marriott is seeking a friendly Front Desk Associate to warmly welcome guests, check them in and out, and handle payments efficiently. The role requires strong guest service, reliable schedule including weekends/holidays, and basic computer skills.

Bilingual English/Spanish is a plus, with opportunities to grow within our growing hospitality group. Join a team committed to delivering outstanding hospitality and guest experiences across our

Qualifications

• Minimum one year of customer service experience; previous hotel experience preferred.
• Ability to communicate with guests, management, and co-workers clearly.
• Bilingual English/Spanish a plus.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Skills

Customer service

Bilingual English/Spanish

Computer skills

Education

High school diploma or equivalent

Tools

Computer experience

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About Us

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries. We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property. Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support. Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

About The Team

Shaner Hotels has an exciting opportunity to join our team at the Fort Lauderdale Downtown Courtyard by Marriott. Located just minutes from the beautiful Fort Lauderdale Beach, this 137-room hotel offers an exceptional guest experience with modern accommodations, a spectacular rooftop bar and pool, and a prime downtown location. With over 2,300 square feet of flexible meeting and event space, our hotel welcomes both business and leisure travelers while providing associates with the opportunity to grow their hospitality careers in a dynamic and engaging environment. At Shaner Hotels, we are committed to delivering exceptional service, creating memorable guest experiences, and providing our associates with opportunities for professional growth. If you are passionate about hospitality and enjoy being part of a team that makes a difference every day, we invite you to explore this exciting opportunity and join our team!