Front Desk Agent

remingtonhotelscareers; Palm Springs (CA); On-site; USD 23,000 - 25,000; Full time

Job summary

Remington Hotels is seeking a Front Office Associate to warmly greet guests, check them in and out, and assist with pre-registration and reservation blocks. You will post charges accurately and manage cash and card transactions with care.

Applicants should quickly learn the Front Office system, handle same-day reservations, and apply cancellation or relocation procedures as needed to ensure smooth guest experiences.

Qualifications

• High work ethic and self-initiative.
• Team player with a collaborative mindset.
• Willingness to work varying schedules, including nights, weekends and holidays.

Responsibilities

• Greet guests and check them in and out promptly and professionally.
• Handle cash, checks and credit card information accurately.
• Maintain working knowledge of Front Office system and daily transactions.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and how to handle each.
• Be able to take same-day reservations and follow cancellation/relocation procedures.

Skills

High work ethic

Team player

Flexible schedules

Job description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

• Hourly Rate Range:
  The hourly rate for this position ranges from $16.90 to $18.50, depending on experience and qualifications.

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!