Front Desk Agent - Frisco Home2 Suites

Premierpm; Frisco (TX); On-site; USD 26,000 - 38,000; Full time

Job summary

Premierpm in Frisco, TX is seeking a friendly Front Desk Agent to greet guests, check them in and out, and assist with pre-registration and reservations. You will post charges, manage front desk transactions, understand rates and discounts, and follow cancellation procedures.

This role requires reliable teamwork, good communication, and the ability to work varying shifts including nights and weekends. This in-office position emphasizes guest service and accuracy, with an on-site environment

Qualifications

• Experience greeting guests and checking them in/out.
• Knowledge of front office systems and daily transactions.
• Ability to manage cash, checks, and credit card payments.
• Ability to take same-day reservations and follow cancellation procedures.
• Capable of working nights, weekends, holidays.
• Good communication and teamwork skills.

Responsibilities

• Greet guests and check them in/out promptly.
• Post charges accurately and promptly.
• Maintain front office systems and daily transactions.
• Manage cash handling and payments.
• Review reservations and block rooms accordingly.
• Know hotel rates and discounts and how to handle them.
• Take same-day reservations quickly and follow cancellation/relocation procedures.

Skills

Customer service

Communication

Teamwork

Cash handling

Reservations

Attention to detail

Job description

We're off Highway 121, under a mile from Riders Field, home of the Frisco Rough Riders and the Stonebriar Center, home to shops, dining, and KidZania. Toyota Stadium and several corporate headquarters are within five miles. We offer an on-site dog park for guests and a fitness center featuring a Peloton® Bike. WiFi and daily hot breakfast are on us.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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