Front Desk Agent: Elevate Guest Experiences at a Hotel

Le Meridien Dania Beach; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

24/7 Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

Le Méridien Dania Beach, located near Fort Lauderdale Airport, is seeking a friendly Front Desk Agent to be the welcoming face of our chic hotel.

Responsibilities include efficient check-ins and check-outs, answering guest questions, resolving issues with empathy, offering local recommendations, and coordinating with other departments to ensure seamless, memorable stays while maintaining an organized front desk and accurate transactions.

Qualifications

• Previous customer service experience, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Ability to remain calm under pressure and solve problems.
• Proficiency with hotel property management software.
• Strong organizational and multitasking abilities.
• Availability for flexible shifts, including evenings, weekends, and holidays.
• High school diploma or equivalent.

Responsibilities

• Provide exceptional customer service and create a positive first impression.
• Handle guest check-ins and check-outs efficiently and accurately.
• Respond promptly to inquiries and resolve issues with empathy.
• Assist guests with local attractions, dining options, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Process cash and credit card transactions accurately.
• Demonstrate attention to detail and proactive guest satisfaction.

Skills

Customer service

Communication

Cash handling

Problem solving

PMS software

Multitasking

Flexibility

Education

High school diploma or equivalent

Job description

Le Méridien Dania Beach, located near Fort Lauderdale Airport, is seeking a friendly Front Desk Agent to be the welcoming face of our chic hotel.

Responsibilities include efficient check-ins and check-outs, answering guest questions, resolving issues with empathy, offering local recommendations, and coordinating with other departments to ensure seamless, memorable stays while maintaining an organized front desk and accurate transactions.