Front Desk Agent - Daily Pay & Guest Experience

Aimbridge Hospitality, LLC; Rockford (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Now offering Daily Pay

Medical, Dental, Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Embassy Suites Rockford Riverfront is seeking a Front Desk Agent to deliver exceptional guest service, manage check-ins, and support seamless front desk operations. You will greet guests, handle requests, and coordinate with team members to ensure a memorable stay.

The ideal candidate has strong communication skills, a friendly demeanor, and the ability to multitask in a fast-paced hotel environment. This on-site role offers benefits after a waiting period and opportunities for growth.

Qualifications

• High school diploma or equivalent.
• Experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Guest service are top priority, ensuring warm welcomes and smooth check-ins/check-outs.
• Clear, confident communication with guests and team members.
• Think quickly and act to resolve issues and surprises.
• Multitask by managing reservations, requests, and financial details efficiently.

Skills

Guest Service Superstar

Communication Champ

Quick-Thinking Problem Solver

Multitasking Marvel

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Embassy Suites Rockford Riverfront is seeking a Front Desk Agent to deliver exceptional guest service, manage check-ins, and support seamless front desk operations. You will greet guests, handle requests, and coordinate with team members to ensure a memorable stay.

The ideal candidate has strong communication skills, a friendly demeanor, and the ability to multitask in a fast-paced hotel environment. This on-site role offers benefits after a waiting period and opportunities for growth.