Front Desk Agent - Centennial (PT)

Davidson Hospitality Group.; Spokane (WA); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Teledoc service

Medication discounts

Pet Insurance

Hotel discounts

Tuition reimbursement

Paid Time Off

401K Match

Job summary

The Centennial Hotel in Spokane is hiring a Front Desk Agent to create exceptional guest experiences at check-in and check-out. You will offer local recommendations, answer questions, and handle routine guest requests with enthusiasm.

Ideal candidates communicate well, multi-task in a fast-paced setting, and bring cash handling or customer service experience. Flexible hours including weekends are required, with opportunities in a welcoming, service-driven team.

Qualifications

• High school diploma or equivalent required.
• Cash handling experience preferred.
• Experience in customer service a plus.

Responsibilities

• Greet and welcome guests with a warm, friendly attitude.
• Handle check-in/check-out accurately and efficiently.
• Provide information on hotel facilities and local attractions.
• Respond to inquiries and resolve issues promptly and professionally.
• Process guest payments and maintain records accurately.
• Coordinate with departments to fulfill guest requests.
• Maintain front desk area cleanliness and organization.
• Assist with reservations and phone inquiries.

Skills

Exceptional communication skills

Very good computer skills

Ability to multitask

Prior cash handling experience

Customer service experience

Education

High school diploma or equivalent

Job description

Property Description

The Centennial Hotel is a premier hotel nestled in the heart of downtown Spokane, offering a dynamic and thriving work environment for those seeking a fulfilling career in hospitality. As a job applicant, joining the team at The Centennial Hotel means being part of a renowned property known for its elegant design, exceptional service, and prime location in the vibrant city of Spokane. The hotel offers a range of employment opportunities, from guest services to food and beverage, events, and more, providing a diverse and rewarding career path. The Centennial Hotel is committed to creating a culture that values teamwork, professionalism, and outstanding guest experiences. Employees can expect to work in a welcoming and inclusive environment, where they can showcase their skills, grow their career, and be part of a team that delivers exceptional service to guests.

Overview

Are you a people‑oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay. From seamless check‑ins to providing valuable local recommendations, you will play a crucial role in ensuring our guests feel cared for and valued. If you thrive in a fast‑paced environment, have excellent communication skills, and possess a genuine desire to exceed guest expectations, this is the perfect opportunity for you to showcase your hospitality skills and make a lasting impact.

Responsibilities

• Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
• Efficiently handle check‑in and check‑out procedures, ensuring accuracy and attention to detail.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
• Process guest payments and maintain accurate records.
• Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
• Maintain the cleanliness and organization of the front desk area.
• Assist in administrative tasks, such as answering phone calls and handling reservations.

Qualifications

• High school diploma or equivalent
• Prior cash handling experience necessary
• Exceptional communication skills
• Very good computer skills
• Ability to work flexible hours including weekends and holidays
• Strong problem‑solving skills
• Ability to multitask and work in a fast‑paced environment
• Experience in customer service is preferred
• Knowledge of hotel or resort operations is a plus

Benefits

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

EEO AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Salary Range

USD $17.13 - USD $17.13 /Hr.