Front Desk Agent

Tandem Hospitality Group; Golden (CO); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Accrued paid time off

Medical, dental, & vision insurance

401(k) program with employer matching

Flexible spending accounts

Life insurance

Employee Assistance Program

Hotel discount program

Job summary

Tandem Hospitality Group is seeking a Front Desk Agent for Origin Red Rocks in Golden, CO. The role focuses on guest check-in/check-out, PBX operations, mail and message handling, and accurate daily accounting.

Responsibilities include assisting guests with concierge services, ensuring credit policies are followed, and maintaining room yield awareness. A friendly, professional demeanor and teamwork are essential for success.

Qualifications

• High school diploma or equivalent; and 6 months to 1 year related experience or training.
• Ability to read, analyze, and interpret procedure manuals.
• Ability to solve practical problems and interpret a variety of instructions.
• Operate the Property Management System, capture email, and use the PBX system; balance daily shift bank.
• Regularly stand, walk, and communicate; able to lift up to 25 pounds.

Responsibilities

• Provide high level of customer service.
• Pre-assign hotel rooms including VIPs and special requests.
• Check in and out guests confidently and professionally.
• Answer phone calls promptly with complete information.
• Complete all items on the shift checklist; follow credit policies.
• Coordinate with other departments to ensure guest satisfaction.
• Open, secure, and balance the daily shift bank.

Skills

Reading & interpretation

Problem solving

PMS and PBX operations

Physical stamina

Lifting up to 25 lbs

Education

High school diploma or equivalent

Tools

Property Management System (PMS)

PBX system

Job description

Job Description

The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures. Essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname!

Job Responsibilities

• Consistently provide high level of customer service
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
• Check in and out hotel guests in a confident, professional and friendly manner
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
• Complete all items on appropriate checklist by end of shift
• Follow established key control policy
• Ensure proper credit policies are followed and verify credit limit report
• Submit all lost & found articles accompanied by a completed lost & found report
• Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
• Knowledgeable of fire and emergency procedures
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
• Monitor room availability throughout the day
• Review daily the selling status of the hotel using yield management system
• Performs all other duties as directed by immediate supervisor
• Contact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction
• Performs other duties as assigned, requested or deemed necessary by management

Job Qualifications

• High school diploma or equivalent; and six months to one-year related experience and/or training
• Ability to read, analyze, and interpret procedure manuals
• Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to operate the Property Management System, capture email, and use the PBX system. Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
• While performing the duties of this job, the employee is regularly required to stand, walk, and communicate
• The employee must occasionally lift and/or move up to 25 pounds.

Benefits

• Accrued, paid time off
• Medical, dental, & vision insurance for eligible employees
• Eligible to participate in Company's 401(k) program with employer matching after 90 days
• Flexible spending accounts
• Basic Life and AD&D insurance
• Company-paid life insurance for eligible employees
• Employee Paid Short- and Long-Term Disability
• Employee Assistance Program
• Hotel discount program

Salary

USD $19.00/Hr.

Position Type

Hourly - Full Time

Property

Origin Red Rocks

Category

Guest Services/Front Desk

Min

USD $19.00/Hr

Max

USD $19.00/Hr

Tipped Position

No

Bonus Eligible

No

Address

18485 West Colfax Avenue

City

Golden

State

CO

Requirements

None