Front Desk Agent | Carnegie House State College

Shaner Hotels; State College (Centre County); On-site; USD 34,000 - 44,000; Full time

Job summary

Shaner Hotels’ Carnegie House State College in State College, PA seeks a Front Desk Agent to deliver exceptional guest services at a boutique inn. You will handle check-ins/check-outs, provide information, and ensure smooth operations within a on-site setting.

The role requires a helpful, professional demeanor, strong communication, and the ability to work flexible shifts including weekends and holidays. Previous hospitality experience is preferred.

Qualifications

• High school graduate or equivalent.
• Minimum one year of customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• Computer experience is preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions is beneficial.

Responsibilities

• Provide superior guest services with check-in/check-out courteously and efficiently.
• Process payments according to hotel requirements and policies.
• Provide information and services to guests in a friendly, professional manner.

Skills

Customer service

Communication skills

Bilingual English/Spanish a plus

Computer experience

Flexible schedule

Education

High school diploma

Tools

POS system

Property management software

Job description

Front Desk Agent | Carnegie House State College

State College, PA, United States (On-site)

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About the Team

Shaner Hotels has an exciting opportunity to join the team at our newest portfolio addition, Carnegie House in beautiful State College, Pennsylvania. This elegant 21-room boutique inn offers an exceptional hospitality experience, blending timeless European charm with personalized service in one of Happy Valley's most distinguished destinations.

Just minutes from Penn State University, Carnegie House provides guests with a peaceful retreat inspired by the traditions of European country manors. Guests enjoy luxurious accommodations, premier amenities, exceptional dining, and picturesque surroundings that create an unforgettable stay.

The guiding philosophy of Carnegie House is Céad Míle Fáilte - Scottish Gaelic for "One Hundred Thousand Welcomes." This spirit of genuine hospitality is reflected in every guest interaction and serves as the foundation of our commitment to delivering warm, personalized, and memorable experiences.

If you're passionate about providing exceptional service and thrive in a boutique luxury environment, Carnegie House offers a unique opportunity to grow your hospitality career with Shaner Hotels. We are seeking talented, service-oriented professionals who take pride in creating extraordinary guest experiences and want to be part of a team dedicated to excellence.

Join Shaner Hotels at Carnegie House and become part of a tradition where every guest is welcomed with warmth, elegance, and genuine hospitality.

About Us

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

Job Info

• Job Identification 236530
• Posting Date 08/17/2026, 04:27 PM
• Locations 100 Cricklewood Dr, State College, PA, 16803, US (On-site)
• Full Time or Part Time Full-Time/Part-Time