Front Desk Agent - Brand New Moxy Charlotte Charlotte, NC

Kaizen Lab Inc.; Charlotte (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Kaizen Lab Inc. is seeking a Moxy Crew Member in Charlotte, North Carolina, to create a stylish and welcoming environment for guests. You’ll greet guests, check them in and out, craft cocktails, and maintain a lively atmosphere at the bar and lobby.

The ideal candidate enjoys interacting with people, has hospitality experience, and is comfortable multitasking in a dynamic setting. Join a fun team where every shift is unique!

Qualifications

• Prior experience in hospitality, bartending, or customer service preferred.
• Comfortable multitasking across bar, front desk, and lobby spaces.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Greet guests, check them in/out, and serve as their go-to contact throughout their stay.
• Craft and serve drinks at the bar with flair and accuracy.
• Create a welcoming atmosphere in the lobby and bar area.
• Process payments and maintain accurate records.

Skills

Hospitality experience

Customer service

Multitasking

Outgoing personality

Tools

POS systems

Hotel management systems

Job description

Moxy isn’t your typical hotel—it’s a stylish, playful, and social experience designed for the next-gen traveler. At Moxy, our crew does it all: check guests in, shake up cocktails, and create unforgettable stays with bold personality and warm hospitality.

As a Moxy Crew Member, you’re a hybrid of bartender, front desk agent, and vibe curator. You’ll be the first and last point of contact for our guests, while also owning the energy at the bar. You keep things smooth, fun, and always on-brand.

Responsibilities

• Greet guests, check them in/out, and serve as their go-to contact throughout their stay
• Craft and serve drinks at the bar with flair and accuracy
• Create a welcoming atmosphere in the lobby and bar area
• Handle reservations, guest requests, and local recommendations
• Process payments and maintain accurate records (hotel + bar)
• Restock bar and front desk supplies, maintain cleanliness and organization
• Ensure all guests feel welcome, seen, and taken care of—Moxy style
• Handle challenges with positivity and professionalism

Qualifications

• Prior experience in hospitality, bartending, or customer service preferred
• Outgoing personality and love for interacting with people
• Comfortable multitasking across bar, front desk, and lobby spaces
• Basic knowledge of drinks and bar operations (we’ll train you on the rest)
• Flexible schedule including nights, weekends, and holidays
• TIPS or responsible beverage service certification a plus
• Familiarity with POS and hotel management systems is a bonus

Bring your energy. Bring your style. Bring your Moxy.

Apply now and join a team where no two shifts are ever the same.