Front Desk Agent - Beau Rivage

MGM Resorts International; Folsom (CA); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Wellness incentive programs

Employee discounts on hotel, F&B, and

Free meals in employee dining room

Health & Income Protection benefits

Professional development and volunteer

Discounts with company partners on a0

Job summary

The MGM Resorts International Biloxi property seeks a Front Desk Agent to greet guests, set the tone for their stay, and deliver WOW moments from arrival through checkout. You will welcome guests, manage check-ins and check-outs, and coordinate with teams to meet guest needs while maintaining privacy and security.

The position is part-time with an hourly starting rate. Requirements include being 18+ and having a High School Diploma or GED, plus perks like wellness programs, meal access, and

Qualifications

• Must be 18 years old or older.
• Must have a High School Diploma or GED.

Responsibilities

• Welcome guests to the property and provide memorable service in line with S.H.O.W. Service Basics.
• Handle guest check-ins/check-outs for early/late arrivals and walk-ins.
• Offer upgraded accommodations when available and promote M life enrollment and benefits.
• Coordinate with Housekeeping and other departments to meet guest expectations.
• Issuing keys while protecting security and guest privacy throughout the experience.

Skills

Customer service

Guest relations

Education

High School Diploma or GED

Job description

Biloxi, Mississippi

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Front Desk Agent, you will be the welcoming face for our guests, setting the tone for their stay from the moment they arrive. By understanding their unique stories and needs, you’ll have the opportunity to take ownership of their experience, crafting WOW moments that they will cherish long after their visit. If you’re passionate about hospitality and dedicated to providing exceptional service, we invite you to apply and become an integral part of our team!

THE STARTING RATE:

$15.80 per hour

THE SCHEDULE:

Part-Time

THE DAY-TO-DAY:

• Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics.
• Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs.
• Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests.
• Partner with Housekeeping and other related departments to meet guest expectations and special requests.
• Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish.

THE IDEAL CANDIDATE:

• Must be 18 years old or older.
• Must have a High School Diploma or GED.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Health & Income Protection benefits (for eligible employees).
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14042