Front Desk Agent | ARRIVE Wilmington

Ontario Trillium Foundation; Wilmington (NC); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Career advancement

Employee discounts

Training and development

Job summary

Arrive Wilmington, part of Palisociety, is seeking a friendly Front Desk Agent to welcome guests, handle check-in/out, and provide local guidance.

You will input guest information in Opera, answer inquiries, coordinate with sales and operations, and maintain a warm, efficient lobby experience.

Qualifications

• Experience in frontline guest service in hospitality preferred.
• Strong communication and interpersonal skills required.
• Ability to multitask and stay organized in a busy lobby.

Responsibilities

• Greet guests and manage check-in/check-out with accuracy and courtesy.
• Provide information on hotel amenities and local attractions.
• Handle guest inquiries and requests via phone, email, or in person.
• Input guest data and payments into hotel software (Opera).
• Coordinate with Sales and Operations to ensure guest satisfaction.
• Address guest feedback and assist with issue resolution.
• Maintain a neat lobby area and monitor safety and security protocols.

Skills

Guest service

Communication

Multitasking

Problem solving

Teamwork

Tools

Opera PMS

Job description

FRONT DESK AGENT | ARRIVE WILMINGTON

POSITION PROFILE:

We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience.

ABOUT ARRIVE WILMINGTON:

Situated in the heart of the Historic District, steps away from the Riverwalk, ARRIVE Wilmington is a welcoming oasis that seamlessly blends comfort, style and classic Southern charm. From our thoughtfully designed guest rooms, Southern coastal restaurant, and inviting courtyard complete with an outdoor bar and rocking chairs, every corner of the hotel reflects the vibrant energy of the city. If you’re passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at ARRIVE Wilmington!

THE TASK AT HAND:

• Taking care of guests, from leading the check-in/check-out process, to billing, confirming contact information, and fielding questions throughout a hotel stay
• Being a savvy guide that's ready to share a wealth of information on the hotel, amenities, and neighborhood.
• Communicating in a friendly, positive way to create a warm environment amongst colleagues and a great experience for guests.
• Building memorable relationships with hotel guests in line with our service standards
• Bringing personality and clarity to the registration process and guest arrivals as well as check-out, listening to guest feedback, and settling folios.
• Fielding phone calls, emails, and other guest inquiries in a timely, friendly, and trusty manner.
• Inputting guest information and payments into hotel software systems, such as Opera.
• Collaborating with the sales and operations teams to ensure a smooth experience for all guests.
• Proactively identifying guest needs and finding ways to surprise and delight patrons so they become repeat customers.
• Maintaining a keen eye for detail, whether it be a book out of place or a guest that needs assistance.
• Politely enforcing established policies and procedures.
• Effectively communicating guest requests or issues to the Front Desk Manager, Housekeeping, or Engineering, Conducting walkthroughs for safety, security, and overall cleanliness.
• Performing safety duties and adhering to predetermined protocols in the event of an emergency situation.
• Lending a hand as required by other departments to ensure a safe, smooth operation that's enjoyable for guests and fellow coworkers.

WHAT WE'RE LOOKING FOR:

• Must possess a positive attitude.
• Must be energetic and outgoing.
• Must be serviceoriented.
• Must be a team player.
• Must be able to multi-task.
• Must possess excellent interpersonal, analytical, and organizational skills.
• Must have knowledge of basic arithmetic.
• Must have the ability to input data and access information on the computer.
• Must be able to work a flexible schedule and shifts – weekends & holidays as needed.
• Flexible schedule- must be available to work a variety of shifts.
• Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting.
• Fluency in English both verbally and non-verbally.
• Provide legible communication and directions.
• Ability to input and access information in the property management system/computers/point of sales system.
• Ability to perform job functions with attention to detail, speed and accuracy.
• Ability to prioritize and organize.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.
• Must be able to stand for long periods of time.
• Must be able to push, pull or lift up to 25 lbs.
• Requires mobility and prolonged standing, walking, bending and lifting up to 30 lbs.
• Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting.

WHAT'S IN IT FOR YOU:

• A competitive compensation package including medical, dental, vision, and life insurance.
• 401(k) retirement plan (future you will love this one!)
• Paid time off, holiday pay, and sick pay when you’re under the weather.
• Career advancement in an organization committed to helping star employees thrive.
• There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
• Professional development that sets you up for success across multiple hospitality career paths.
• A collaborative work environment where your creative ideas can come to fruition.
• Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
• Hands-on training with a nimble team.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

For more information, visit www.palisociety.com or follow @palisociety

For more information, visit lepetitpali.com or follow @lepetitpali

For more information, visit www.arrivehotels.com or follow @arrivehotels

We are an E-Verify Employer/Somos un empleador de E-Verify.