Front Desk Agent-1

Mainsail Lodging & Development; Fort Myers (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

Mainsail Lodging & Development is seeking enthusiastic Front Desk Hosts in Fort Myers, FL. You will be the first impression, assisting guests at check-in, guiding them to rooms, and providing tailored local recommendations to ensure an exceptional stay.

The role involves handling guest luggage, producing keys, upselling when appropriate, and coordinating with Housekeeping and Front Desk to maintain smooth operations. Strong communication and guest-centric service are essential.

Qualifications

• High School diploma or higher
• Previous hospitality experience preferred
• Excellent communication skills, both verbal and written
• Ability to use technology e.g. tablets, iPads

Responsibilities

• Assign and escort guest to rooms according to their preferences paying attention to nonverbal cues
• Assist guests to their rooms
• Assist with guest luggage
• Provide room quotes and upsell to guest when possible
• Interact with guests and share hotel knowledge using personalization such as using the guest name
• Produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond
• Maintain knowledge of hotel and brand rewards
• Provide local information for shopping, dining, nightlife, and recreational destinations
• Receive, store, and deliver luggage and mail
• Make travel arrangements for guests to include sightseeing and other tours
• Assist with coordination between Housekeeping and Front Desk
• Verify charges / collect payment from guests for room stays
• Respond to guest inquiries
• Follow scheduled shifts and follow break and lunch requirements
• Report any suspicious activity or unusual items in room
• Report any irregular behavior from guests in public areas and or in room
• Ability to take initiative and handle assignments with limited supervision
• Follow all hotel policies and procedures as outlined in the team member handbook
• Maintain cleanliness and order of work area
• Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS

Skills

Excellent communication

Technology use

Guest service

Independence

Education

High School diploma or higher

Tools

Tablets/iPads

Job description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

Front Desk Host is a unique position in which the host will be responsible for Front Desk, Bell Services, and Concierge Services. They will be the first impression providing a unique check-in experience. The rooming of each guest utilizing advanced technology to ensure an exceptional personalized service to all guests that is consistent and continually in accordance to the Management Company of Mainsail Lodging & Development.

What you have

High School diploma or higher

Previous hospitality experience preferred

Excellent communication skills, both verbal and written

Ability to use technology e.g. tablets, iPads

What you’ll do

Assign and escort guest to rooms according to their preferences paying attention to those nonverbal cues to make each experience unique

Assist guests to their rooms

Assist with guest luggage

Provide room quotes and upsell to guest when possible

Ability to interact with guests and share hotel knowledge using personalization such as using the guest name

Responsible to know all functions to showcase the hotel to each guest

Share knowledge of featured wine

Produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond

Maintain knowledge of hotel and brand rewards

Provide local information for shopping, dining, nightlife, and recreational destinations

Receive, store, and deliver luggage and mail

Make travel arrangements for guests to include sightseeing and other tours

Assist with coordination between Housekeeping and Front Desk

Verify charges / collect payment from guests for room stays

Respond to guest inquiries

Follow scheduled shifts and follow break and lunch requirements

Report any suspicious activity or unusual items in room

Report any irregular behavior from guests in public areas and or in room

Ability to take initiative and handle assignments with limited supervision

Follow all hotel policies and procedures as outlined in the team member handbook

Maintain cleanliness and order of work area

Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS.

Physical Demand

Ability to sit or stand for extended periods of time

Ability to bend

Ability to lift, pull 40 lbs

Ability to communicate clearly

Corrected vision to normal range

Ability to work long hours as needed

Mental Demands

Make sound judgments quickly

Work on multiple tasks, making appropriate progress towards deadlines

Able to work independently, take direction, and provide direction to others

Manage differing personalities within the office, the hotel, and the community

Maintain the highest degree of confidentiality

Ability to work effectively in stressful, high pressure situations

Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Mainsail Lodging & Development

Intentional innovation. Creative, resourceful, committed and empowered.

Mainsail Lodging & Development specializes in hotel, apartment, and resort management and development, focusing on unique lodging experiences and strong customer relationships.

Hospitality Accommodation and Food Services

Company Mainsail Lodging & Development

Location Fort Myers, Florida, United States