Front Desk Agent

Bordertown / Indigo Sky Casinos; Wyandotte (OK); On-site; USD 17,000 - 24,000; Full time

Job summary

Bordertown / Indigo Sky Casinos is seeking a hotel front desk clerk to manage check-in and check-out efficiently. You will assist guests, provide room information, process payments, and coordinate with housekeeping to ensure room readiness in a fast-paced casino environment.

The role requires strong customer service, solid computer skills (Excel/Word), and a high school diploma. Availability to work nights, weekends, and holidays is expected in this on-site position at Wyandotte, OK.

Qualifications

• High School diploma or GED required.
• Strong computer skills and familiarity with hotel software.
• Excellent interpersonal and communication abilities.

Responsibilities

• Operate front desk to assist guests with registration and checkout.
• Provide information on rates, rooms, services and local attractions.
• Handle payments, deposits, and charge cards; issue safekeeping boxes as needed.
• Coordinate with housekeeping regarding room status and requests.
• Assist guests with inquiries received by phone, email, or desk.

Skills

Oral communication

Customer service

Problem solving

Learning ability

Education

High School diploma or GED

Tools

Excel

Word

Job description

Starting Rate: $15.00 an hourESSENTIAL FUNCTIONS:Position requires you to operate the front desk, assist guests with registration and checkout, and handle requests for rooms received by phone, e-mail, or customers at the desk.Youll be expected to provide information to guests concerning rates, availability of rooms, description of facilities and services, and information about area attractions and sight-seeing opportunities.Has complete working knowledge of software system, including all daily transactions and those which are not performed oftenCommunicates with the Housekeeping Department regarding guest rooms and requestsReceives money from guests for payment of hotel charges and makes correct changeHandles checks and credit cards received from the guests for payment of hotel chargesKnows all of the room ratesIssues safety deposit boxes to guests when requestedProvides for a safe work environment by following all safety and security procedures and rulesJOB PREREQUISITES:Above average oral communication skillsExcellent customer serviceProblem solving capabilityHigh capacity for learningThis Job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her Supervisor.EDUCATION: High School diploma or GED.EXPERIENCE: Must have strong computer skills with Excel and Word, and possess at least one years service with hotel, including some experience in operating or assisting at reservation desk. Familiarity with the local area and its attractions is key.LICENSES OR CERTIFICATIONS: Be able to obtain/maintain Eastern Shawnee Tribe of Oklahoma gaming license.PHYSICAL REQUIREMENTS: Strength to move up to 25 lbs. at a time. Must be able to stand or walk for a minimum of 8 hours and maneuver in or outside the casino. Visual acuity to observe and react to handle customer complaints or questions. Ability to work in a fast paced environment. Must be able to bend, kneel, twist and stretch/reach above head. Have good dexterity in fingersWORK ENVIRONMENT: We maintain an alcohol/drug-free workplace. Must have the ability to work in a fast paced environment and perform in casino operations containing smoke and second hand smoke with high noise level and bright lights. Must be able and willing to work nights, weekends and holidays as needed.SPECIAL WORKING CONDITIONS: The successful applicant for this job manages the operation of the registration desk efficiently; keep time required for check-in and check-out to a minimum; see that final bills are provided to guests promptly; and directs guest to proper hotel staff members for food, housekeeping, laundry, and concierge services.