Front Desk Agent

Saddlebrook Resort; Wesley Chapel (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to join their dynamic team. This role involves assisting guests with their arrival and departure, ensuring they have a positive experience from the moment they step in. The ideal candidate will possess excellent customer service skills and the ability to handle various situations with patience and tact. As part of this supportive and inclusive environment, you will have the opportunity to grow and develop your career while contributing to exceptional guest experiences. Join us and be a part of a vibrant community that values its employees!

Benefits

Comprehensive Health Insurance

Retirement Plans

Paid Time Off

On-site Wellness Programs

Local Discounts

Hotel Stay Rates

Ongoing Training

Qualifications

• High school diploma or equivalent; college degree preferred.
• Excellent customer service skills, patience, tact, and diplomacy.

Responsibilities

• Assist guests with arrival and departure, providing positive experiences.
• Greet guests warmly, listen to requests, and provide accurate information.

Skills

Customer Service

Communication Skills

Problem Solving

Patience

Education

High School Diploma

College Degree

Tools

Computer Systems

Calculator

Job description

Join to apply for the Front Desk Agent role at Saddlebrook Resort

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About Us
At Pyramid Global Hospitality, people come first. We value our employees and are dedicated to creating a supportive, inclusive environment fostering diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our employee development, benefits, and relationships. We offer comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and hotel stay rates. We also provide ongoing training to help our team advance their careers across over 230 properties worldwide. Join us and experience a company that values its employees and strives to create exceptional guest experiences. Check out our video for more info!

Location Description
Saddlebrook Resort, a 480-acre award-winning destination near Tampa, Florida, offers a car-free walking village setting with lagoons, cypress trees, 495 rooms and suites, nine courtyards, exceptional dining, two golf courses, tennis courts, and more.

Responsibilities

1. Assist guests with arrival and departure, providing positive experiences.
2. Greet guests warmly, listen to requests, and provide accurate information.
3. Complete registration, confirm details, assign rooms, and prepare keys and welcome folders.
4. Verify credit cards, handle payments, and post charges.
5. Answer phones professionally, relay messages, and handle mail and packages.
6. Close guest accounts at checkout, ensure satisfaction, and resolve issues.
7. Address guest complaints, research solutions, and negotiate resolutions.
8. Remain calm during emergencies and busy periods, using judgment and discretion.
9. Maintain regular attendance and perform other duties as assigned.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Hotel experience is a plus.
• Proficient in calculator use for complex calculations.
• Excellent customer service skills, patience, tact, and diplomacy.
• Ability to stand and move throughout the front office area.
• Ability to input and access information accurately on computer systems.
• Detect signs of emergency situations.
• Effective communication skills, adaptable to different audiences.
• Availability for full-time work, including weekends and holidays.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Restaurants