Front Desk Agent - Staybridge Suites St. Pete

TPG Hotels and Resorts; Saint Petersburg (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to provide exceptional customer service and manage administrative tasks at their St. Petersburg location. This role is vital for ensuring guests have a welcoming experience, handling check-ins and check-outs, and managing reservations. The ideal candidate will possess strong communication and organizational skills, thrive in a fast-paced environment, and be committed to guest satisfaction. Join this dynamic team and enjoy a range of benefits, including health insurance, retirement plans, and amazing hotel discounts across the portfolio.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

401(k) Retirement Plan

Paid Time Off

Employee Assistance Program

Hotel Discounts

Qualifications

• Strong guest service orientation and ability to remain calm under pressure.
• Proficiency in operating office equipment and excellent communication skills.

Responsibilities

• Greet guests and assist with check-in and check-out processes.
• Manage reservations and address guest requests and complaints.

Skills

Customer Service

Basic Accounting Skills

Communication Skills

Organizational Skills

Time Management

Education

High School Diploma or Equivalent

Tools

Computer

Calculator

Phone

Job description

Front Desk Agent - Staybridge Suites St. Pete

Join to apply for the Front Desk Agent - Staybridge Suites St. Pete role at TPG Hotels and Resorts

Job Overview

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.

What You'll Be Doing

1. Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
2. Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
3. Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
4. Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
5. Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
6. Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
7. Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
8. Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
9. Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
10. Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
11. Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.

Skills And Abilities

High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone, and other office equipment. Excellent communication skills, both written and verbal, with good organizational and time management skills.

Working Conditions & Physical Effort

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

Additional Information

Seniority level: Entry level

Employment type: Full-time

Job function: Management and Manufacturing

Industries: Hospitality

Referrals increase your chances of interviewing at TPG Hotels and Resorts by 2x

Get notified about new Front Desk Representative jobs in St. Petersburg, FL.