Front Desk Agent 2nd Shift

StepStone Hospitality; Charlotte (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Front Desk Agent to join their team in Charlotte. This role involves providing exceptional customer service, managing guest inquiries, and ensuring a smooth check-in and check-out process. Candidates should be friendly and service-oriented, with a natural aptitude for hospitality. The position offers a full-time schedule with 2nd shift availability, making it perfect for those looking to grow in the hospitality sector. Join a vibrant team where your contributions will directly enhance guest experiences and satisfaction.

Qualifications

• Natural aptitude for customer service and hospitality.
• Relevant experience in hospitality is beneficial.

Responsibilities

• Register and assign rooms to guests efficiently.
• Answer inquiries and provide information about hotel services.
• Handle reservations and compute guest bills.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Hospitality Management

Tools

Office Software

Job description

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Description

The Le Meridien Sheraton Charlotte Hotel is currently seeking dynamic and motivated individuals for the position of Front Desk Agent to join our team at our StepStone Hospitality managed hotel. As a Front Desk Agent, you will approach all encounters with guests and associates in a friendly, service-oriented manner. Stationed behind the front desk, the Front Desk Agent attends to all inquiries and requests from both hotel and dining guests, providing information, recommendations, and directions to ensure a satisfactory response.

Job Type

Full-time

Responsibilities

1. Register and assign rooms to guests.
2. Issue room keys and escort instructions to Guest Service Agent or directly to guests.
3. Sort and track incoming mail and messages.
4. Transmit and receive messages using all communication avenues.
5. Answer inquiries about hotel services, registration, and local directions.
6. Keep records of room availability and rates.
7. Compute bills, collect payments, and make change.
8. Make, confirm, and cancel reservations.
9. Post charges to guest bills and handle reservations and transportation requests.
10. Deposit guest valuables in the safe deposit box.
11. Use office software accurately.
12. Have comprehensive knowledge of shift operations, including night audits.
13. Be dually trained as front desk and hotel operator.

Requirements

Availability on weekdays, weekends, and holidays. 2nd shift availability required.

Relevant education and experience are beneficial, but a natural aptitude and alignment with company values are primary hiring drivers.

Additional Information

Salary: $17.00 per hour

EOE - All qualified applicants will receive consideration without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Industries: Hospitality
• Job function: Management and Manufacturing