Front Desk Agent

Northwood Hospitality LLC; Washington (District of Columbia); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a leading boutique hotel as a Front Desk Agent, providing exceptional service from check-in to check-out. Ideal candidates have strong communication skills, a customer service background, and the ability to thrive in a dynamic environment. Benefit from competitive pay and comprehensive wellness programs at Northwood Hospitality.

Benefits

Health insurance programs

401(k) Savings Plan with matching funds

Vacation, sick, and holiday benefits

Discounts for hotel room programs

Qualifications

• Previous hotel or customer service experience preferred.
• Excellent verbal and written communication skills.
• Physically able to stand for long periods and lift up to 25 lbs.

Responsibilities

• Greet guests and perform check-in/check-out procedures.
• Accurately handle guest payments and maintain financial records.
• Respond to guest inquiries and maintain strong guest relations.

Skills

Communication

Multitasking

Customer service

Education

High school diploma or equivalent

Job description

Job Description

FRONT DESK AGENT

Be a Part of Something Special at The Darcy

The Darcy is an eclectic, 226-room boutique hotel in Washington DC, providing chic accommodations, distinctive dining, and over 7,000 square feet of meeting and event space. Classically American but with a European sensibility, The Darcy offers an authentic, original, and local experience that allows our guests to immerse themselves in the community.

The Darcy is located on Scott Circle in downtown Washington, DC, just half a mile from both the lively Dupont Circle and historic Logan Circle. Shops, restaurants, bars, clubs, theaters, galleries, museums and other Washington DC attractions abound on nearby 14th and U streets.

The Darcy is a polished team empowered to create remarkable local experiences with a dash of fun! We always take ownership, act with integrity and foster infectious pride to bring out the best in all of us!

We’re looking for a Front Desk Agent to join our polished and professional team—someone who brings infectious pride, acts with integrity, and takes ownership in everything they do.

Job Location: The Darcy Hotel Washington DC

1515 Rhode Island Ave NW, Washington DC 20005

Position Summary
As a Front Desk Agent, you will provide exceptional service to guests from check-in to check-out. Your warm welcome, efficiency, and attention to detail will create memorable experiences for every guest.

Key Responsibilities

• Greet guests and perform check-in/check-out procedures using both manual and computerized systems.
• Accurately handle guest payments, post charges, and maintain precise financial records.
• Respond to guest inquiries and make reservations in person and by phone using effective sales techniques.
• Maintain strong guest relations by being knowledgeable about hotel and local area events.
• Operate PBX system for calls, wake-up services, and guest messaging.
• Manage front desk cash transactions and ensure compliance with hotel banking policies.
• Process and deliver guest mail, messages, and faxes in a timely and accurate manner.
• Support hotel operations by assisting team members, maintaining communication logs, and ensuring guest safety protocols are followed.

Qualifications

• High school diploma or equivalent required
• Previous hotel or customer service experience preferred
• Excellent communication skills (verbal and written)
• Ability to multitask and remain composed in high-pressure environments
• Comfortable using computers, cash handling systems, and standard office equipment
• Physically able to stand for long periods and lift up to 25 lbs

Compensation/Job Classification

• $20.00 – 22.00 per hour
• Full-Time Position
• Hourly

Benefits: At Northwood Hospitality, LLC, we value our team members and are committed to providing a comprehensive and competitive benefits package that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness, we offer competitive health insurance programs geared to you and your family’s needs as well as vacation, sick, and holiday benefits. For your financial wellness, Northwood Hospitality, LLC provides a wide array of coverage, including supplemental, spousal and child life insurance and short and long-term disability. In addition, our 401(k) Savings Plan with matching funds, and discounts for hotel room discount programs provide additional incentives for choosing Northwood Hospitality, LLC as the employer of your future.

Northwood Hospitality, LLC is an equal opportunity employer. We are dedicated to ensuring that all of our decisions regarding all aspects of the employment relationship are in accordance with our principles of equal opportunity. It is the Company’s policy that, in exercising our management responsibilities, we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristics or status protected by applicable state or local law.

Northwood Hospitality Diversity & Inclusion: The Company recognizes the value and importance of a diverse workforce and will continue to identify and attract a workforce of the best available talent at every organizational level. As the Company grows and expands, we remain committed to maintaining our workplace diversity, allowing us to maintain our leadership in the industry.

Apply Today
Join a team that brings out the best in each other. Create memorable local experiences with a dash of fun—at The Darcy.

Source: Northwood Hospitality