Front Desk Agent

Sun Mountain Lodge, Inc.; Washington (District of Columbia); On-site; USD 80,000 - 100,000; Full time

Job summary

Sun Mountain Lodge seeks Front Desk Associates dedicated to delivering exceptional customer service and maintaining guest satisfaction. This pivotal role requires a welcoming attitude, efficient guest interactions, and organizational skills. Ideal candidates have strong communication abilities and a commitment to high-quality service in a fast-paced environment.

Benefits

Health

Dental

Vision

Generous 401k plan with match

Paid time off

Qualifications

• Preferred experience in a customer service or front desk role.
• Available to work flexible hours, including weekends and holidays.
• Must be able to stand for long periods.

Responsibilities

• Greet and welcome guests upon arrival with professionalism.
• Check-in and check-out guests efficiently.
• Handle guest inquiries, requests, and special accommodations.

Skills

Communication

Interpersonal Skills

Attention to Detail

Organizational Skills

Stress Management

Education

High school diploma or equivalent

Job description

Job Details

Job Location: Winthrop, WA

Salary Range: Undisclosed

Description

Sun Mountain Lodge is seeking enthusiastic and customer-oriented individuals to join our team as Front Desk Associates. As a Front Desk Associate you will be responsible for creating a welcoming atmosphere for our guests’ exceptional service. This position is vital in maintaining our high standards of customer satisfaction and operational efficiency.

Job Summary:

As a Front Desk Associate, you will be the first point of contact for our guests and play a crucial role in ensuring their overall resort experience is exceptional. Your responsibilities will include providing exceptional customer service, efficiently handling guest inquiries and requests, and assisting with administrative tasks to support the smooth operation of the front desk.

Job Duties:

• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Check- In and Check-Out guests efficiently, ensuring accurate billing and payment process.
• Provide information to guests about lodge amenities, services and attractions.
• Handle guest inquiries, requests, and special accommodations with promptness and courtesy.
• Assist in resolving guest complaints or issues to their satisfaction.
• Maintain the front desk area in a neat and organized manner.
• Process guest registration cards and ensure all required information is collected.
• Answer phone calls, respond to emails, and handle guests correspondence professionally

Qualifications

Qualifications:

• High school diploma or equivalent
• Previous experience in a customer service or front desk role is preferred.
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational skills
• Ability to handle stressful situations in a high-volume atmosphere, calmly and professionally.
• Available to work flexible hours, including weekends and holidays.
• Must be able to stand for a long period of time.

Salary Range:

$17.00 - $20.00 per hour DOE

Benefits: Health, Dental, Vision, Generous 401k plan with match, and Paid time off

Sun Mountain Lodge is an equal opportunity employer. We are committed to providing an inclusive and diverse workplace where all employees are treated with respect and dignity. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status. We encourage candidates from all backgrounds to apply and believe that a diverse workforce enhances our ability to meet the needs of our customers and the communities we serve.