Front Desk Agent

Hilton Garden Inn Boston/Waltham; Waltham (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

Join the Hilton Garden Inn Boston/Waltham as a Front Desk Agent! In this pivotal role, you will create lasting impressions for guests by providing exceptional service. If you're a hospitality professional with a passion for guest satisfaction, this is your opportunity for career advancement in a supportive team environment.

Benefits

401k

Health/Dental/Vision/Life Insurance

Management Development Program

Team and Travel Discounts

Vacation/Well/Holiday Pay

Career Advancement Opportunities

Referral Bonus Program

50% off Shift Meals

On Site Parking

Qualifications

• 1+ years of front desk experience in a Hilton brand or luxury hotel.
• Strong communication and listening skills; fluency in English.
• High energy with effective and influential people skills.

Responsibilities

• Welcome guests, manage their information, and distribute keys.
• Answer inquiries to ensure guests have an excellent stay.
• Prioritize multiple projects and work on several tasks simultaneously.

Skills

Communication

People Skills

Technical Comprehension

Tools

Microsoft Office

OnQ

Opera

Job description

About Us:Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!

T.E.A.M = Together Everyone Achieves More

About the Role: Seeking charismatic and outgoing hospitality professionals to join our growing TEAM! As Front Desk Agentyou will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests.

Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitalitywill shine and set the tone foran unforgettable guest experience

Advancement Opportunities and Professional Career Path:

• Front Office Manager • Operations Manager • Assistant General Manager • General Manager

Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment who invests in their associates?

Our Management Development Program is a perfect way to get you to the next level! The MDP Program takes our top talent of today and creates the leaders of tomorrow, YOU could achieve a management opportunity in less than one year! What’s Your More?

TEAM Benefits:

• 401k
• Health/Dental/Vision/Life/Voluntary Insurance
• Management Development Program
• TEAM and Travel Discounts
• Vacation/Well/Holiday Pay
• Career Advancement Opportunity
• Referral Bonus Program
• 50% off Shift Meals
• On Site Parking

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

Responsibilities:In this role you will welcome guests, manage their information, distribute keys, and assign rooms, and answer any general inquiries to ensure they have an excellent stay with us.

Requirements:

• Prior 1+ years front desk experience in a Hilton brand setting or luxury hotel environment
• Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
• Strong communication and listening skills and excellent speaking, reading, and writing ability
• Fluency in English: additional languages preferred. Spanish language skills are highly desired
• Flexible schedule required for days, weekends, and holidays
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others
• The ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas

Source: Hospitality Online