Front Desk Agent

KAHLER HOSPITALITY GROUP; Rochester (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality group in Minnesota is looking for a Front Desk Agent who will provide outstanding service to guests. The role involves greeting guests, managing reservations, and ensuring satisfaction throughout their stay. Ideal candidates should possess strong communication skills, a professional demeanor, and be flexible with their schedules.

Benefits

Health, dental, and vision insurance

Paid time off

Opportunities for career advancement

DailyPay

401k

Paid Training

Employee discounts at hotels and restaurants

Referral program

Qualifications

• Previous experience in a customer service role, preferably in hospitality.
• Ability to work a flexible schedule, including nights and weekends.
• Professional appearance and demeanor.

Responsibilities

• Greet and welcome guests upon arrival and departure.
• Manage reservations via phone, email, and in-person.
• Handle guest inquiries, requests, and complaints promptly.

Skills

Communication

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Overview

Kahler Inn & Suites, a part of Kahler Hospitality Group, is committed to providing exceptional service and a welcoming environment to all our guests. Our team members are our greatest asset, and we are dedicated to their growth and success.

We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for providing outstanding guest service. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a memorable stay from check-in to check-out.

Responsibilities

• Greet and welcome guests upon arrival and departure
• Check guests in and out efficiently and accurately
• Manage reservations via phone, email, and in-person
• Handle guest inquiries, requests, and complaints promptly and professionally
• Process payments and manage the cash drawer
• Provide information about the hotel, available rooms, rates, and amenities
• Coordinate with housekeeping and maintenance staff to ensure guest satisfaction
• Maintain a neat and organized front desk area
• Adhere to all hotel policies, procedures, and safety guidelines

Qualifications

• High school diploma or equivalent
• Previous experience in a customer service role, preferably in the hospitality industry
• Proficiency with hotel management software (e.g., OPERA, Protel) is a plus
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work a flexible schedule, including nights, weekends, and holidays
• Professional appearance and demeanor
• Ability to stand for extended periods

Benefits:

• Competitive pay
• Health, dental, and vision insurance
• Paid time off
• Opportunities for career advancement and professional development

Compensation Range:

The compensation for this position is $16.00/hour to $17.00/hour based on qualifications and experience.

What we offer:

• Competitive starting wages
• Health, Dental, Vision and other benefits available after 60 days
• DailyPay
• 401k
• Paid Training
• Paid PTO
• Referral program
• Discounts at all Kinseth Hotel Corporation hotels and restaurants