Front Desk Agent

fourseasons; Vail (CO); On-site; USD 58,000 - 64,000; Full time

Benefits offered by this job

Commission & Upsell Incentive

Winter Season Lifestyle Benefit

Merchant Pass Available

401k with company matching

Medical, Dental, and Life Insurance

Discounted travel with F&B and Spa

Employee Cafeteria

Complimentary dry cleaning

Job summary

Four Seasons Resort and Residences Vail is hiring a Front Desk Agent in Colorado. You will be the first and last impression for guests, handling check-in/check-out, guest requests, and concierge interactions with warmth and professionalism.

The role requires 1–2 years in luxury hospitality, English fluency, and the ability to multitask across multiple systems. A full-time schedule includes mornings, afternoons, evenings, weekends, and holidays in a dynamic mountain resort setting.

Qualifications

• Minimum 1-2 years of experience in a similar role, in a luxury hotel setting preferred.
• Requires the ability to multi-task on several items at once.
• Knowledge of hotel operating systems and experience with Opera preferred.
• This role has direct contact with guests and as such, good communication skills are a necessity.
• Fluency in English is required for this location and this job requires applicants to have current work authorization in the United States. Ability to speak Spanish a plus.

Responsibilities

• Welcomes and registers resort guests, explains accommodations, and confirms method of payment. Ensures that all financial and credit procedures are followed.
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
• Responds to a wide variety of guest requests by accurately assessing the guest needs and then adding personal recommendations and touches to achieve maximum customer satisfaction.
• Assists with customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services.
• Ensures standards are being met, guest satisfaction is high and responds to all guest requests in an accurate and timely manner.

Skills

Customer service

Multitasking

Communication skills

English fluency

Tools

Opera

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Come and experience the Colorado lifestyle in the heart of the Rockies. Access to world class year-round outdoor lifestyle activities right in your backyard with a quick drive to Denver to stay current with live music, sports and cultural events. Eagle airport is in close proximity with flights to major cities to explore new locations through discounted hotel benefits. Join a team of inclusive, caring, and exceptional colleagues that are happy to invest in your development through best-in-class trainings to reach your potential. A place where you can give back to the community by taking part in our multiple initiatives with local neighborhood organizations that support regional and global causes. Gain exposure through opportunities to task force during low season with a broad network of Four Seasons colleagues to expand your knowledge and resources. We strive to provide a workplace where you can elevate your craft, advance your career, have an active lifestyle, and feel engaged with your team members and the community.

Front Desk Agent

About the role:

The Front Desk Agent is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high-profile department carries a special responsibility. The Front Desk is also the natural place where guests' direct comments, questions, suggestions, and concerns.

What you will do:

• Welcomes and registers resort guests, explains accommodations, and confirms method of payment. Ensures that all financial and credit procedures are followed.

• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.

• Responds to a wide variety of guest requests by accurately assessing the guest needs and then adding personal recommendations and touches to achieve maximum customer satisfaction.

• Assists with customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services.

• Ensures standards are being met, guest satisfaction is high and responds to all guest requests in an accurate and timely manner

What you bring:

• Minimum 1-2 years of experience in a similar role,in a luxury hotel setting preferred.

• Requires the ability to multi-task on several items at once.

• Knowledge of hotel operating systems and experience with Opera preferred.

• This role has direct contact with guests and as such, good communication skills are a necessity.

• Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States. Ability to speak Spanish a plus.

What we offer:

• Wage is $27.78 per hour + Commission and Upsell Incentive

• Winter Season Lifestyle Benefit

• Merchant Pass Available

• 401k participation with company matching program

• Benefits: Medical, Dental and Life Insurance

• Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.

• Employee Cafeteria available for meals.

• Complimentary dry cleaning of uniforms

• Be yourself and become a member of a work family that cares about you and invests in your development.

• Elevate your craft here and abroad!

• Employee engagement at all levels; where your thoughts and ideas are not only heard but actioned.

Schedule & Hours:

• This is a full-time position.

• A successful candidate will have the ability to work morning, afternoon, and evening shifts, weekends, and holidays.

Learn more about what it is like to work at Four Seasons Resort and Residences Vail, visit us:

• http://fourseasons.com/vail/phots-and-videos//

• We Are Four Seasons Video

• http://jobs.fourseasons.com/

• https://www.linkedin.com/company/four-seasons-hotels-and-resorts

• https://www.facebook.com/FourSeasonsJobs

• https://twitter.com/FourSeasonsJobs

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affinity Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal