Door Attendant

US Diversity Job Search; Hawaii; On-site; USD 21,000 - 30,000; Full time

Job summary

US Diversity Job Search in Hawaii is seeking a Casual/On-Call Guest Services Associate to greet guests, escort them to rooms, open doors, and provide information on amenities and local areas.

You will assist with luggage, arrange transportation, and help guests with parking, directions, and loading/unloading luggage, while maintaining a professional appearance and following hotel policies.

Qualifications

• Prior guest service experience preferred.
• Able to lift up to 50 pounds.
• Flexible schedule including evenings, weekends and holidays.
• Professional appearance and demeanor.

Responsibilities

• Greet and escort guests to rooms.
• Open doors and assist guests entering and leaving the property.
• Inform guests about amenities, services, hours, and local areas of interest.
• Identify and explain room features (key usage, mini-bar, in-room safe).
• Transport luggage to and from rooms or bell area.
• Assist with luggage storage and retrieval.
• Help guests with loading/unloading luggage and getting in/out of vehicles.
• Provide directions to guests and arrange transportation (taxi, shuttle, limo).
• Explain parking procedures to guests.

Job description

Job Status: Casual/On-Call

Job Summary

• Greet and escort guests to rooms.
• Open doors and assist guests/visitors entering and leaving property.
• Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
• Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
• Transport guest luggage to and from guest rooms and/or designated bell area.
• Assist with luggage storage and retrieval.
• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
• Supply guests with directions.
• Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed.
• Communicate parking procedures to guests/visitors.

Core Work Activities

• Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager.
• Maintain awareness of undesirable persons on property premises.
• Ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information.
• Welcome and acknowledge all guests, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended periods.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.
• Perform other reasonable job duties as requested by Supervisors.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Requirements

#US HVO Resort Ops