Front Desk Agent

KW Property Management LLC; Town of Florida (NY); On-site; USD 21,000 - 28,000; Part time

Job summary

KW Property Management LLC is seeking a Part-time Front Desk Attendant for the clubhouse, serving as the first contact for residents, guests, and vendors. The role emphasizes security, welcoming service, and consistent rule enforcement in a hospitality-driven environment.

Responsibilities include access control, greeting attendees, answering questions, handling amenities reservations, and documenting incidents.

Qualifications

• Strong work ethic required.
• Problem solving skills are essential.
• Excellent oral and written communication abilities.
• Dedicated team player with a customer-first mindset.
• Experience in hospitality or property management is a plus.

Responsibilities

• Manage and monitor entry to the clubhouse using the access control system.
• Greet residents and guests with professionalism and warmth.
• Answer inquiries regarding clubhouse amenities, rules, policies, hours and events.
• Assist residents with amenity rental reservations and scheduling procedures.
• Open and document work orders for clubhouse maintenance or resident concerns; write incident reports and maintain desk cleanliness.

Skills

Strong work ethic

Problem Solving

Oral communication

Written communication

Dedicated

Team Player

Thought Provoking

Education

High school diploma or equivalent

Previous experience in customer service/hospitality/property management preferred

Job description

Schedule : Saturday and Sunday 11:30AM - 8PM - Part time

The Clubhouse Front Desk Attendant serves as the first point of contact for residents, guests, and vendors at the clubhouse. This role is responsible for ensuring a secure, welcoming, and well-managed environment through exceptional customer service, consistent application of property rules and procedures, and proactive communication. The ideal candidate is friendly, reliable, observant, and eager to grow in a hospitality-driven environment.

Duties and Essential Functions

• Access Control & Security Monitoring:
  • Manage and monitor entry to the clubhouse using the property’s access control system.
  • Utilize surveillance camera systems to observe clubhouse activity and report any suspicious behavior.
  • Verify resident and guest access authorization and enforce entry policies.
• Greet residents and guests with professionalism and warmth.
• Answer inquiries regarding clubhouse amenities, property rules, policies, hours, and events.
• Assist residents with amenity rental reservations, including setup and scheduling procedures.
• Rule Enforcement & Property Support:
  • Learn and maintain a thorough understanding of the property’s rules and regulations.
  • Assist with enforcement of clubhouse policies to ensure a respectful and safe environment for all users.
  • Address minor issues or policy violations diplomatically and elevate when necessary.
• Administrative Duties:
  • Open and document work orders for clubhouse maintenance or resident concerns.
  • Write clear and timely incident reports and shift notes as needed.
  • Maintain cleanliness and organization of the front desk and common areas.

Required Education and Experience

• High school diploma or equivalent required.
• Previous experience in customer service, hospitality, or property management preferred.
• Familiarity with access control and camera systems is a plus (training provided).
• Strong communication, problem-solving, and interpersonal skills.
• Ability to remain calm and professional in high-pressure or emergency situations.
• Basic computer skills and ability to learn proprietary software systems.

Position Supervision

Employee reports directly to the department supervisor and/or the Association Manager of the community.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

Skills

Required

Strong work ethic

Advanced

Problem Solving

Advanced

Oral and written Communication

Expert

Behaviors

Required

Thought Provoking

Capable of making others think deeply on a subject

Dedicated

Devoted to a task or purpose with loyalty or integrity

Team Player

Works well as a member of a group

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.