Front Desk Agent

Chartwell Hospitality; Nashville (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent who will be the first point of contact for guests, setting the tone for their experience. This role requires a warm personality and a passion for exceptional service, as you will welcome guests both in person and over the phone. The ideal candidate will enjoy problem-solving and be comfortable with technology, ensuring smooth check-ins and check-outs. With opportunities for professional growth and a supportive work environment, this position is perfect for those who thrive in a dynamic hospitality setting and want to make a positive impact on guests' experiences.

Benefits

Medical

Dental

Vision

Life Insurance

401-K

Supplemental Insurance

Professional Growth and Development Opportunities

Travel Discounts

Qualifications

• Excellent English communication skills required.
• Comfortable using a computer and handling transactions.

Responsibilities

• Provide exceptional service and first impressions to guests.
• Handle check-ins, check-outs, and transactions accurately.

Skills

English communication skills

Customer service

Problem-solving

Tools

Computer software

Job description

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will:

1. Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
2. Welcome and serve guests in person and over the phone every day.
3. Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.
4. Must be available to work weekends.

Fundamentals: To be successful in this role, you must have excellent English communication skills and be able to read, write, and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, standing, and occasionally, you will have to lift or move up to 20 pounds.

Benefits

• Medical
• Dental
• Vision
• Life
• Long/Short Term
• 401-K
• Supplemental Insurance
• Professional Growth and Development Opportunities
• Compensation: Based on Experience
• Travel Discounts