Front Desk Agent

Nationwide Hotel and Conference Center; Tallahassee (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

The Nationwide Hotel and Conference Center is seeking a Front Desk Agent to provide exceptional customer service and manage guest check-ins and check-outs. This full-time position offers a competitive hourly wage of $16 and a comprehensive benefits package, including medical, dental, and travel discounts. Join a friendly team dedicated to ensuring a seamless guest experience in a positive work environment.

Benefits

Dining and travel discounts

Use of hotel gym

5 free nights in the hotel each year

Dry cleaning discounts

Free employee meals

Free parking

Qualifications

• High School diploma or equivalent required.
• Proficiency in Microsoft Office is essential.
• Experience with Maestro PMS preferred but not required.

Responsibilities

• Check guests in and out efficiently using computer systems.
• Deliver outstanding customer service with a positive attitude.
• Respond to guest requests and manage reservations.

Skills

Customer Service

Communication

Problem Solving

Education

High School diploma or equivalent

Tools

Microsoft Office

Maestro PMS

Job description

The Nationwide Hotel and Conference Center located in Lewis Center is searching for a Front Desk Agent to join our team!

Our attractive compensation package includes a $16 hourly wage. Full-time associates will have access to medical, dental, vision, company-paid life insurance, 401k with match, STD/LTD, and more.

Other perks and benefits! Come work with us and you'll receive dining and travel discounts, special offers from our business partners, use of the hotel gym, 5 free nights in the hotel each year for your friends or family, dry cleaning discounts, discounts on shoes, free parking, free employee meals, and more. All complemented by a friendly work environment filled with smiles, laughter, and good times.

About Us: Nationwide Hotel and Conference Center caters to large groups for weddings, training, and corporate events. Each day brings new experiences! We seek positive, outgoing, guest-focused individuals who enjoy taking care of our guests. Your responsibilities will include welcoming guests, managing billing, providing directions, recommending local dining and activities, making reservations, responding to emails, and coordinating with other departments to ensure a seamless guest experience.

Job Summary:

Front Desk Agents handle guest check-ins and check-outs, provide information about amenities and services, and take reservations.

Essential Functions:

1. Deliver outstanding customer service with a positive attitude.
2. Check guests in and out efficiently using our computer systems.
3. Respond to guest requests, answer phones, and make reservations.
4. Follow proper cash handling procedures.
5. Maintain a professional appearance and demeanor.
6. Communicate effectively with guests and team members.
7. Perform other duties as assigned to ensure departmental efficiency.

Physical Requirements:

• Standing for the duration of the shift.
• Occasional assistance with luggage up to 20 lbs.

Qualifications:

• High School diploma or equivalent.
• Proficiency in Excel, Word, and Microsoft Office. Maestro PMS preferred but not required.

Managed by Columbus Hospitality Management, we are committed to quality service and a positive work environment, supporting work-life balance and development opportunities. We are proud to be a Drug-Free Workplace and EOE. All applicants will undergo a background check prior to employment.