Hotel Front Desk Agent

Staybridge Suites Tallahassee I-10 East; Tallahassee (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading hotel as a front desk agent where you will provide exceptional service to guests and manage their needs during their stay. This role requires a passion for hospitality and the ability to thrive in a fast-paced environment, offering flexible hours and opportunities for growth.

Qualifications

• At least one year of hospitality industry experience preferred.
• Must be comfortable taking telephone calls and mitigating stressful situations.
• Previous experience with reservation management systems is a plus.

Responsibilities

• Welcome, register, check-in, and check out guests.
• Handle customer complaints and communicate with housekeeping.
• Maintain accurate records of guest account information and respond to inquiries.

Skills

Customer service skills

Time management skills

Organizational skills

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Opera

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Handle customer complaints as necessary • Communicate with housekeeping to make sure guest rooms are ready • Bookkeeping: keep accurate records of all hotel guest account information • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Must be available at least two evening shifts (3-11 pm) and at least two morning shifts (7-3 pm) - schedules are based on hotel demand. • Opera experience is required. • Must be able to stand for the duration of your shift, excluding break periods. Qualifications: • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred • Has previous experience or working knowledge of Microsoft Office and reservation management systems • Comfortable taking telephone calls and mitigating stressful situations • Must have graduated high school, received a GED or equivalent Compensation: $15 - $16 hourly

• Must be available at least two evening shifts (3-11 pm) and at least two morning shifts (7-3 pm) - schedules are based on hotel demand. • Opera experience is required. • Must be able to stand for the duration of your shift, excluding break periods.