Front Desk Agent

CoralTree Hospitality Group; St. Louis (MO); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K Benefits

Employee discounts

Holiday pay

Job summary

CoralTree Hospitality Group is seeking a Front Desk Agent in St. Louis to warmly welcome guests and provide a professional, friendly first impression.

You will manage check-in/check-out, handle reservations and guest inquiries, and coordinate with housekeeping for room status, while maintaining accurate records in the PMS. The role requires strong communication skills, a tidy appearance, and the ability to multitask in a fast-paced environment, including weekends and holidays.

Qualifications

• High school diploma or equivalent required.
• Previous hotel, hospitality, customer service, or front desk experience preferred.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Basic computer proficiency and familiarity with hotel reservation systems preferred.
• Ability to multitask and work in a fast-paced environment.
• Professional appearance and demeanor.
• Flexible schedule, including weekends, holidays, and evening shifts.

Responsibilities

• Welcome guests warmly and provide a professional, friendly first impression.
• Manage guest check-in and check-out procedures accurately and efficiently.
• Respond to guest questions regarding hotel amenities, services, local attractions, and directions.
• Handle guest requests, complaints, and concerns promptly and professionally.
• Maintain a high level of hospitality and customer satisfaction at all times.
• Answer and direct incoming phone calls.
• Process reservations, cancellations, and room changes.
• Verify guest information and payment methods.
• Maintain accurate records using the hotel property management system (PMS).
• Coordinate with housekeeping and maintenance teams regarding room status and guest needs.
• Balance cash drawers and complete end-of-shift reports.
• Follow hotel policies, procedures, and safety standards.

Skills

Customer service

Communication

Problem solving

Multitasking

Professional appearance

Teamwork

Flexible schedule

Education

High school diploma

Tools

PMS systems

Reservation software

Job description

• Welcome guests warmly and provide a professional, friendly first impression.
• Manage guest check-in and check-out procedures accurately and efficiently.
• Respond to guest questions regarding hotel amenities, services, local attractions, and directions.
• Handle guest requests, complaints, and concerns promptly and professionally.
• Maintain a high level of hospitality and customer satisfaction at all times.
• Answer and direct incoming phone calls.
• Process reservations, cancellations, and room changes.
• Verify guest information and payment methods.
• Maintain accurate records using the hotel property management system (PMS).
• Coordinate with housekeeping and maintenance teams regarding room status and guest needs.
• Balance cash drawers and complete end-of-shift reports.
• Follow hotel policies, procedures, and safety standards.

Responsibilities

• Welcome guests warmly and provide a professional, friendly first impression.
• Manage guest check-in and check-out procedures accurately and efficiently.
• Respond to guest questions regarding hotel amenities, services, local attractions, and directions.
• Handle guest requests, complaints, and concerns promptly and professionally.
• Maintain a high level of hospitality and customer satisfaction at all times.
• Answer and direct incoming phone calls.
• Process reservations, cancellations, and room changes.
• Verify guest information and payment methods.
• Maintain accurate records using the hotel property management system (PMS).
• Coordinate with housekeeping and maintenance teams regarding room status and guest needs.
• Balance cash drawers and complete end-of-shift reports.
• Follow hotel policies, procedures, and safety standards.

Qualifications

• High school diploma or equivalent required.
• Previous hotel, hospitality, customer service, or front desk experience preferred.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Basic computer proficiency and familiarity with hotel reservation systems preferred.
• Ability to multitask and work in a fast-paced environment.
• Professional appearance and demeanor.
• Flexible schedule, including weekends, holidays, and evening shifts.
• Work Environment
• Fast-paced hospitality environment.
• Frequent interaction with guests, vendors, and hotel staff.
• May require evening, weekend, and holiday availability.
• Physical Requirements
• Ability to stand for extended periods.
• Ability to lift up to 25 pounds occasionally.
• Ability to work at a computer and phone station for long periods.
• Performance Expectations
• Deliver exceptional guest service consistently.
• Maintain accuracy in reservations, billing, and cash handling.
• Arrive on time and maintain reliable attendance.
• Demonstrate teamwork and professionalism.
• Uphold Magnolia Hotel brand standards and values.
• Compensation & Benefits
• Health insurance
• Paid time off
• 401K Benefits
• Employee discounts
• Holiday pay