Front Desk Agent

Courtyard Philadelphia Springfield; Springfield Township (Delaware County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to join their dynamic team. This role is essential for providing exceptional service to guests, ensuring their needs are met with professionalism and efficiency. The successful candidate will handle check-ins and check-outs, manage guest requests, and maintain a welcoming environment. If you thrive in a fast-paced setting and have a passion for customer service, this opportunity offers a pathway to advance your career within the hotel industry. Join a team where your contributions make a real difference in guest experiences!

Qualifications

• Previous hotel experience is preferred.
• Must have reliable transportation and be able to work weekends.

Responsibilities

• Assist guests efficiently and courteously at the front desk.
• Handle guest complaints and requests promptly.
• Ensure lobby and desk area are clean and presentable.

Skills

Customer Service

Attention to Detail

Communication Skills

Problem Solving

Education

High School Diploma

Tools

Microsoft Office

Job description

Opportunity: Front Desk Agent

The Courtyard Marriott in Springfield is currently seeking a detailed, highly motivated individual with open availability to support the needs of the front desk department.

Potential Career Path

Front Desk Manager – Director of Operations – General Manager

Essential Job Functions

• Assist guests efficiently, courteously, and professionally in all Front Desk standards of service and hospitality.
• Promptly and effectively deal with guest complaints and requests.
• Check guests in and out efficiently and in a friendly manner.
• Post guest charges, compute guest bills, and collect payments.
• Handle guest mail/packages and ensure communication of received items.
• Be knowledgeable of Marriott Rewards program and promotions.
• Develop thorough knowledge of hotel staff, room locations, room rates, and the surrounding area.
• Block rooms and handle special requests.
• Monitor room availability.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have thorough knowledge of emergency and security procedures.
• Offer and properly handle requests for wake-up calls.
• Know how to clean guest rooms to standards.
• Open and close shifts and make cash drops.
• Ensure all credit cards and cash are balanced throughout each shift.
• Communicate with incoming staff and management by logging pertinent information.
• Keep maintenance informed of all maintenance needs.
• Wear proper uniform at all times.
• Be able to move luggage or packages weighing up to 40 pounds.
• Have reliable transportation and be able to work weekends and holidays.
• Perform other duties as requested by management.

Position Requirements

• Previous hotel experience is preferred.
• Previous customer service experience is required.
• Proficient in the use of Microsoft Office.

Work Environment and Context

• Work schedule varies and includes working on holidays and weekends.
• Required to stand for extended periods, lift up to 10 pounds, and type.