Front Desk Agent

Shaner Hotels; Southbridge (MA); On-site; USD 30,000 - 38,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Associate at Wellsworth Hotel in Southbridge, MA. You'll provide exceptional service to guests, manage check-ins and check-outs, and maintain a welcoming environment. This role offers a flexible schedule and the chance to grow in the hospitality industry. Ideal for those with a passion for customer service and teamwork.

Qualifications

• Minimum one year customer service experience; previous hotel experience preferred.
• Be available to work a flexible schedule, including weekends and holidays.

Responsibilities

• Greet guests/visitors in a courteous and professional manner.
• Check-in and check-out guests, handle mail and messages.
• Maintain supply of complimentary guest amenities.

Skills

Customer Service

Communication

Bilingual English/Spanish

Education

High School Graduate

Tools

Opera

Micros

Word

Excel

Job description

Shaner Hotels has an amazing opportunity at our Wellsworth Hotel, a 203- room modern structure with historic attributes, features 24,000 square feet of state-of-the-art meeting space and an exceptional food & beverage operation. Located in the charming New England town of Southbridge, Massachusetts, the Wellsworth Hotel is within an hour’s drive of both Boston and Hartford. This elegantly restored, historic hotel combines the beauty and hospitality of a modern hotel with historical touches yet the technological convenience of an IACC-accredited conference center. It has a full-service lounge, restaurant, indoor pool, and extensive fitness center including racquetball and basketball courts.

About Us

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com !

Job Description

Responsibilities
Participate in operating a traditional 24-hour, seven day a week, hotel front desk operation. Greet guests/visitors in a courteous, enthusiastic and professional manner. Check-in and Check-out guests. Proper telephone service to include all incoming external and internal calls and setting of wake-up calls. Handling of mail, faxes, messages and deliveries. Utilization of Opera, Micros, Word and Excel. Maintain supply of complimentary guest amenities through housekeeping.Refill the Sundry shop upon shift completion.Complete daily shift checklist. Communicate with fellow guest services employees and other departments to ensure a seamless and positive guest experience.Assist all guests in any way possible in a professional and courteous manner.

Working knowledge of emergency procedures to ensure employee and guest safety. We expect our associates to provide warm, friendly service with a genuine smile and pleasant attitude. Our goal is to make each guest feel like they are a welcomed friend. We look for team players who are willing to learn and who seek opportunities to grow. Must be able to work a flexible, part-time schedule.

Qualifications
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.

• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.
• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Job Info

• Job Identification 233477
• Posting Date 04/24/2025, 03:09 PM
• Locations 14 Mechanic Street, Southbridge, MA, 01550, US (On-site)
• Full Time or Part Time Full-Time/Part-Time