Front Desk Agent

General Hotels Corporation; Shelbyville (KY); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel company is seeking a Front Desk Agent to provide exceptional customer service and ensure guest satisfaction. The role involves greeting guests, managing check-ins/outs, and maintaining records. Ideal candidates will possess strong communication skills and the ability to multitask in a fast-paced environment.

Benefits

Medical, Dental, and Vision Insurance

Company Paid Life Insurance

401(k) with company match

Hotel Room Discounts

Generous Time Off

Qualifications

• Excellent customer service skills required.
• Strong verbal and written communication skills needed.
• Flexibility to work different shifts, including weekends and holidays.

Responsibilities

• Greeting guests upon arrival.
• Checking guests in and out.
• Maintaining accurate guest records.

Skills

Customer Service Skills

Verbal Communication

Written Communication

Multitasking

Attention to Detail

Ability to Work Under Pressure

Basic Math Skills

Tools

Hotel Front Desk Software

Job description

Join to apply for the Front Desk Agent role at General Hotels Corporation.

General Hotels Corporation has an immediate opening for an AM Front Desk Agent to join our hotel team. The Front Desk Agent is responsible for providing excellent customer service to guests, acting as the first point of contact to ensure their stay is comfortable and enjoyable.

The responsibilities include:

1. Greeting guests upon arrival
2. Checking guests in and out
3. Answering phone calls and emails
4. Assisting guests with questions or concerns
5. Maintaining accurate guest records
6. Handling transactions
7. Providing information about hotel amenities and local attractions
8. Keeping the front desk area clean and organized

The ideal candidate will have:

• Excellent customer service skills
• Strong verbal and written communication skills
• Ability to multitask and prioritize
• Attention to detail
• Ability to work under pressure
• Proficiency in hotel front desk software and equipment
• Basic math skills
• Flexibility to work different shifts, including weekends and holidays

Benefits include:

• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance
• Company Paid Telemedicine
• Supplemental Life Insurance
• 401(k) with company match
• Earned Wage Access through PayActiv
• Hotel Room Discounts
• Employee Assistance Program
• Perks through Benefit Hub
• Generous Time Off

General Hotels Corporation is committed to diversity and inclusion and is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.