Front Desk Agent

7 Cedars Resort; Sequim (WA); On-site; USD 25,000 - 26,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Employee discounts

Employee assistance program

Wellness reimbursements

Job summary

7 Cedars Resort in Sequim, WA is seeking a Part-Time Front Desk Agent. You will handle check-ins/check-outs, reservations, guest inquiries, and guest recommendations to create a welcoming stay.

Responsibilities include coordinating with departments, promoting Totem Rewards, and assisting with housekeeping as needed. Prior hospitality software experience and flexible hours are required; casino knowledge is a plus.

Qualifications

• 1–3 years in Hospitality preferred.
• Casino knowledge preferred.
• Excellent verbal and written communication skills.
• Ability to promote positive relationships with guests and staff.
• Strong organization, prioritization and multi-tasking skills.
• Highly analytical thinking for process improvement.
• Strong knowledge of hospitality software.
• Flexible with hours including mornings, nights, weekends and holidays.

Responsibilities

• Make room reservations by phone or in person.
• Greet and check guests in and out of the hotel.
• Prepare for guest arrivals and ensure paperwork is in order.
• Coordinate with departments to meet guest needs.
• Promote loyalty program with guests.
• Assist with housekeeping and laundry as needed.
• Support with tours and excursions bookings with partners.
• Utilize Agilysys Visual One and Luxe for revenue management.

Skills

Customer service

Communication skills

Organization

Multi-tasking

Analytical thinking

Flexibility

Casino knowledge

Team collaboration

Hospitality software

Tools

Agilysys Visual One

Luxe interface

Job description

Job Details

Job Location: 7 Cedars Hotel - Sequim, WA 98382Position Type: Part TimeSalary Range: $18.00 - $18.50 HourlyJob Shift: VariedLove meeting new people? Enjoy being the person who can turn a good stay into a great one? 7 Cedars Hotel is looking for a Part-Time Front Desk Agent to join our team! You’ll be one of the first friendly faces our guests see — helping with check-ins and check-outs, answering questions, making recommendations, and making sure guests feel right at home from the moment they arrive.

The Front Desk Agent is responsible for efficiently helping guests. The scope of responsibility will include, but not be limited to: guest services, reservations, safety and security of guests, cross training with housekeeping and filling in on an as need basis, gift shop/coffee shop and coordinating with other departments.

*Native American hiring preference for qualified candidates.

ESSENTIAL FUNCTIONS

• Make room reservations for guests (over the phone, in person, etc.)
• Greet and check guests in and out of the hotel.
• Prepare for guest(s) arrival and ensure all paperwork is in good order.
• Coordinate and communicate with all departments to meet guests’ needs.
• Coordinate with Totem Rewards to ensure all guests are encouraged to participate in loyalty program.
• Assist with housekeeping and laundry duties as needed.
• Promote 7 Cedars Casino, Longhouse Market & Deli, Cedars at Dungeness, and other Resort/Jamestown S’Klallam Tribe properties to hotel guests.
• Assist guests with booking tours and excursions with business partners.
• Master Agilysys -Visual One and interface with Revenue Management (Luxe) for maximum utilization.
• Understand and maintain reputation management.
• Resolve guest conflicts and concerns while maintaining superior customer service.
• Follow all policies and regulations.
• Core competencies in current ADA and other regulatory expectations.
• Uphold and lead others in following 7 Cedars Resort’s mission and values.
• Perform miscellaneous duties as assigned.

QUALIFICATIONS

• 1-3 years in Hospitality field preferred.
• Casino knowledge preferred.
• Excellent verbal and written communication skills and ability to work collaboratively with hotel teams and guests.
• Ability to promote positive relationships with guests, clients, vendors and Resort teams.
• Strong organization, prioritization, and multi-tasking skills.
• Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining work processes.
• Strong knowledge of hospitality software.
• Must be flexible with hours and days worked; mornings, nights, weekdays, weekends and Holidays.

Join the 7 Cedars Team!

Located in the heart of the beautiful Olympic Peninsula, 7 Cedars Resort offers more than just a job—we offer the opportunity to build a rewarding career in one of the most scenic places in the Pacific Northwest. Our stunning properties, including 7 Cedars Casino, 7 Cedars Hotel, Longhouse Market & Deli, and Cedars at Dungeness Golf Course, provide an exciting and welcoming environment for both our guests and our team members.

With over 600 team members, we're proud to foster a workplace built on teamwork, respect, and exceptional guest service. Whether you're launching your career or looking for your next opportunity, you'll find a team that supports your success and celebrates your achievements.

We believe our employees deserve the very best. Every team member enjoys resort and local discounts, access to our Employee Assistance Program, a 401(k) retirement plan, employee recognition programs, and fun staff events throughout the year. Eligible employees also receive medical, dental, and vision insurance, supplemental insurance, paid time off, gas discounts, wellness reimbursements, and more.

If you have a passion for exceptional guest service, a positive attitude, and the drive to succeed, we'd love to meet you.