Front Desk Agent

Spire SeaTac Management LLC; Washington, SeaTac (District of Columbia, WA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Desk Associate to join their team. In this role, you will be the first point of contact for guests, providing exceptional service and creating memorable experiences. Your responsibilities include managing check-ins and check-outs, addressing guest inquiries, and ensuring a smooth and welcoming environment. With a comprehensive benefits package and opportunities for growth, this position is perfect for those passionate about delivering top-notch hospitality. If you thrive in a fast-paced environment and enjoy helping others, this could be your next career move!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K Matching

Paid Time Off

Hotel Discounts

Wellness Programs

Flexible Spending Accounts

Life Insurance

Short- & Long-Term Disability

Qualifications

• One year of customer service or guest-facing role experience required.
• One year of front desk experience in hotels preferred.

Responsibilities

• Deliver unparalleled service, courtesy, and care to our guests.
• Streamline the check-in and check-out process.
• Resolve guest concerns with attentive service recovery.

Skills

Customer Service

Multitasking

Problem Solving

Communication

Education

High School Diploma

Tools

MS Office Suite

Hotel PMS Systems

Job description

Description

After landing at Seattle-Tacoma International Airport, our complimentary shuttle service will take you less than a mile away right to our front door. Westfield Southcenter, the Museum of Flight, and Angle Lake Park are great attractions nearby. Unwind in your spacious room with plush bedding and a flat-panel TV. AquaTerra Bar offers libations and eats, while M Market Coffee Shop will give you a caffeine boost to start your morning.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We provide support, tools, and opportunities to help you succeed, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package, including earned wage access, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life insurance, critical illness coverage, short- & long-term disability, paid time off, wellness programs, hotel discounts, and more.

In this role, you'll warmly welcome our guests and deliver exceptional service throughout their stay. You and the front desk team are dedicated to ensuring guest satisfaction by creating remarkable and seamless experiences from arrival to departure. Your efforts will leave guests with unforgettable memories.

Essential Job Functions

• Deliver unparalleled service, courtesy, and care to our guests
• Respond promptly and effectively to guest questions and requests
• Streamline the check-in and check-out process
• Answer incoming phone calls professionally and promptly
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery

Physical Demands

• Ability to lift, carry, push, or pull 10 lbs
• Primarily standing for the majority of the shift

Qualifications

• High school diploma or equivalent
• One year of front desk experience in hotels preferred
• One year of customer service or guest-facing role experience required
• Proficiency with MS Office Suite (Outlook, Word, Excel)
• Previous experience with hotel PMS systems is a plus

Experience

1 year: Hotel Front Desk (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights under federal employment laws. For more information, please review the Know Your Rights notice from the Department of Labor.