Front Desk Agent

Troon International; Scottsdale (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

A hospitality company is seeking a Front Desk Agent in Scottsdale, Arizona. In this role, you will be responsible for guest check-ins and check-outs, managing charges, and providing superior guest service. Ideal candidates will have a high school diploma and knowledge of lodging systems. This role emphasizes reliability and excellent communication skills. Join a team that is committed to exceptional service!

Qualifications

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Knowledge of lodging system application.

Responsibilities

• Accurately posts all charges to guest’s bills.
• Checks all guests in and out of the resort based on established procedures.
• Promotes activities and special events at the facilities.
• Provides accurate and complete information about the resort and the surrounding area.
• Answers guest questions and provides directions.
• Accountable for all cash, checks and credit card receipts.
• Activates emergency procedures in case of emergency.
• Assists with faxing, copying and message taking duties.
• Promptly answers the phone and directs calls.

Skills

Knowledge of lodging system application

Education

High school diploma or GED

Job description

Sereno Canyon is excited to announce the exceptional career opportunity of Front Desk Agent. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.

Key Responsibilities of the Front Desk Agent:

• Accurately posts all charges to guest’s bills.
• Checks all guests in and out of the resort based on established procedures.
• Promotes activities and special events the facilities.
• Provides accurate and complete information about the resort and the surrounding area.
• Answers guest questions and provides directions.
• Accountable for all cash, checks and credit card receipts.
• Accountable for all printed folios and required supporting paperwork.
• Activates the appropriate emergency procedures in the event of a fire, accident, weather or medical emergency.
• Assists with faxing, copying and message taking duties.
• Promptly answers the phone and directs calls to the appropriate location.
• Regular and reliable attendance
• Performs other duties as required.

Minimum Qualifications for the Front Desk Agent:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Other Qualifications:

• Knowledge of lodging system application.

Equal Opportunity Employer
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