Front Desk Agent

Hyatt Regency; Savannah (GA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical/Dental/Prescription/Vision

Complimentary hotel room nights

Free meals in colleague dining room

401(k) with employer match

Paid time off & holidays

Job summary

Hyatt Regency Savannah is seeking a friendly Host to welcome guests on arrival and ensure comfort throughout their stay. You will engage guests with genuine care, listen to preferences, and coordinate with team members to meet needs and resolve issues.

Responsibilities include registration, room key issuance, luggage assistance, and collaboration with other departments. A professional appearance and strong communication are essential.

Qualifications

• Previous customer service experience is preferred.
• Excellent interpersonal and communication skills.
• Professional presentation in line with Hyatt Regency branding.
• Basic computer systems knowledge and cash handling ability.
• Ability to stand for long periods and work flexible shifts.

Responsibilities

• Display empathy and listening skills in all interactions.
• Manage the registration process and guest information.
• Tailor interactions based on guest needs and data.
• Familiarize with hotel inventory to allocate rooms based on availability.
• Recognize Hyatt's loyalty program members appropriately.
• Answer inquiries with knowledge of hotel features.
• Handle guest issues with compassion and recover service as needed.
• Utilize general cashiering skills.
• Collaborate with other hotel departments.

Skills

Customer service experience

Communication skills

Interpersonal skills

Professional presentation

Active listening

Basic computer skills

Cashiering basics

Flexibility in schedule

Problem solving

Tools

Cashiering systems

Job description

Summary A Host is responsible for greeting guests on arrival and making them feel welcome and comfortable during their stay. A Host’s priority at all times is to engage with guests in a caring and positive manner, using active listening skills to understand the needs and wants of guests – wherever possible, getting to know them and their preferences on a personal level. A Host is a key contact person and resource for guests throughout their stay and should demonstrate creative problem solving. A Host also plays the important role of ensuring that the departure motivates guests to come back to the hotel at the earliest opportunity.

Organization – Hyatt Regency Savannah

Summary A Host is responsible for greeting guests on arrival and making them feel welcome and comfortable during their stay. A Host’s priority at all times is to engage with guests in a caring and positive manner, using active listening skills to understand the needs and wants of guests – wherever possible, getting to know them and their preferences on a personal level. A Host is a key contact person and resource for guests throughout their stay and should demonstrate creative problem solving. A Host also plays the important role of ensuring that the departure motivates guests to come back to the hotel at the earliest opportunity. Hosts should possess strong communication skills, be detail oriented, comfortable with technology and confident in basic financial transactions.

• Display empathy and demonstrate listening skills in all interactions
• Manage the registration process to confirm guest information, acknowledge preferences as noted, provide guest with room keys and offer luggage assistance
• Tailor interactions based on guests’ needs and available data
• Understand and be familiar with hotel room inventory to manage and allocate based on availability and guest preferences
• Provide appropriate recognition to members of Hyatt’s loyalty program
• Respond accurately to inquiries and offer knowledge of the hotel features/general information
• Approach guest issues with compassion and recover service as appropriate
• General cashiering skills
• Work collaboratively and effectively with other hotel departments

Why Work at Hyatt?

• Medical/Dental/Prescription/Vision Insurance
• Flexible Spending Accounts
• Disability and Life Insurance
• Paid Family Bonding Time
• Adoption Assistance
• $1,000 per year for Educational Assistance
• Complimentary and Discounted Hyatt Hotel Room Nights
• Free Meals in our Colleague Dining Room
• Paid Time Off & Paid Holidays
• 401(k) with Employer Match
• Support for Your Personal Wellbeing (Complimentary Headspace Subscription, Employee Assistance Program, and more)

Qualifications

• The ideal candidate will have previous customer service experience and professional presentation in line with the Hyatt Regency brand
• Excellent interpersonal, organizational and communication skills
• Basic computer systems knowledge
• Ability to stand for long periods of time
• Fulfill a flexible schedule to include mornings, nights, weekends and holidays
• Must be able to support Hyatt's purpose by identifying opportunities to display authentic human care to guests and colleagues so they can be their best

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.