Front Desk Agent

White Lodging; Indianapolis (IN); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

DailyPay option

Day 1 Medical, Dental and Vision

Vacation/PTO with rollover

Wellness tools

401(k) with company match

Tuition reimbursement

Hotel room discounts

Job summary

White Lodging in Indianapolis seeks a Night Audit to ensure accurate nightly revenues and guest service. You will balance transactions, run audits, and support hotel operations during overnight hours.

You will protect guest and hotel information, respond to concerns, and help maintain smooth front desk operations in a fast-paced hospitality environment.

Qualifications

• Customer service orientation and guest focus.
• Ability to work independently while supporting hotel operations.
• Strong attention to detail and organizational skills.
• Willingness to work nights, weekends and holidays as needed.
• Ability to stand for extended periods.

Responsibilities

• Assist guests efficiently, courteously, and professionally at the front desk.
• Provide excellent guest service.
• Balance hotel and restaurant transactions daily (credit cards, cash, change funds).
• Run audits and record revenues and statistics accurately.
• Explain reports, folios, and procedures clearly.
• Maintain privacy and confidentiality of guest and hotel information.
• Respond to and resolve guest concerns or complaints.
• Respond to emergencies and perform other duties as assigned.

Skills

Customer service

Independent worker

Detail oriented

Night shift

Stands for long

Job description

Description

Summary: White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is how you make people feel. That's where you come in. You'll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Responsibilities:

What You'll Do

• A Night Audit will assist guests efficiently, courteously, and professionally in all front desk related functions
• Provide excellent guest service
• Balance all hotel and restaurant transactions daily, including credit cards, cash, and change funds
• Consistently follow all credit, cash-handling, and accounting proceduresRun various audits and reports and record all revenues and statistics accurately
• Read, analyze, interpret, and effectively explain items such as common reports, guest folios and emergency procedures
• Maintain privacy and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Respond to emergency situations
• Perform other duties as assigned

What You'll Bring

• A Night Audit will have a passion for customer service
• Ability to work independently while supporting hotel operations
• Strong attention to detail and organization skills
• Previous hospitality experience is preferred, but not required
• A willingness to work nights, weekends, and holidays as necessary
• The ability to lift, carry, or otherwise move up to 10 lbs. regularly and the ability to stand for long periods of time

Other information:

• DailyPay option
• Day 1 Medical, Dental and Vision insurance
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• 401(k) with company match
• Hostcare Resources healthcare concierge
• Leadership development
• Tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.