Front Desk Agent

White Lodging Services, Inc.; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

DailyPay

Advanced scheduling via app

401(k) with company match

Paid time off (PTO) with rollover

Complimentary wellness tools

Tuition reimbursement

Discounts on hotel rooms, dining, and.

Job summary

White Lodging Services, Inc. is seeking a Front Desk Agent to welcome guests, register reservations, and manage check-ins/check-outs with a guest-first mindset. You will thrive in a fast-paced, guest-facing environment and contribute to a positive first impression across hotel properties in Austin, TX.

The role emphasizes strong communication, teamwork, and flexible scheduling to support the hospitality experience. Prior front desk exposure is helpful but not required, as training is provided.

Qualifications

• Excellent communication and guest service orientation.
• Ability to handle guest concerns with professionalism.
• Comfort with cash handling and POS procedures is preferred but not required.

Responsibilities

• Greet and check in guests in a friendly, efficient manner.
• Manage reservations and registrations to ensure accuracy.
• Assist with checkout and conveying essential hotel information to guests.
• Maintain lobby and front desk area in a clean, welcoming state.
• Handle guest questions and resolve issues to ensure satisfaction.

Skills

Communication skills

Customer service

Flexibility

Team player

Guest services

Job description

Description

Summary

Who We Are

Join White Lodging — a hospitality company developing and operating award-winning, premium-brand hotels, rooftop bars, and restaurants in top U.S. cities. We know that the hospitality business, like life, is about how you make people feel. Enjoy a supportive team culture, flexible scheduling, and real career growth opportunities across multiple hotel properties in your market.

We are looking for a Front Desk Agent to join our team. In this role, you will welcome and register hotel guests, manage reservations, and ensure a seamless check-in and check-out experience. The ideal candidate has strong communication skills, a customer-first mindset, and the ability to thrive in a dynamic, guest-facing environment. This is a great opportunity for anyone looking to start or grow a career in hotel front desk operations, hospitality management, or guest services.

Responsibilities

What You'll Do

• Provide the highest quality of service to guests, anticipating and exceeding their expectations
• Check guests in and out efficiently and in a friendly manner
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings
• Assist in maintaining the cleanliness of the lobby and entrance
• Ensure security and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Perform other duties as assigned

What You'll Bring

• Strong communication skills
• A passion for customer service
• The ability to be flexible and adapt to any situation
• A desire to work as part of the front desk team
• An outgoing personality with a positive attitude
• Previous hospitality experience is helpful but not required
• Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary

Other information

What You Can Look Forward To

• DailyPay — get paid when you need it
• Advanced scheduling with easy shift swapping via our app
• Unlimited employee referral bonuses
• 401(k) with company match
• Paid time off (PTO) with rollover
• Complimentary wellness tools
• Leadership development & tuition reimbursement
• Discounts on hotel rooms, dining, and travel
• Growth opportunities across multiple hotel properties in your market
• Employee Assistance Program (EAP)
• Full-time associates also receive:
  • Medical, dental, and vision insurance — starting day 1
  • Life and disability insurance
  • Paid parental leave