Front Desk Agent

CoolWorks.com - Jobs in Great Places; Saratoga (WY); On-site; USD 38,970,000 - 52,724,000; Full time

Benefits offered by this job

Discount employee housing

Job summary

Saratoga Hot Springs is seeking a Front Desk Agent to register guests, manage reservations, and respond to guest needs with a focus on service and accuracy. Reporting to the Lodging Manager and General Manager, this role emphasizes a positive guest experience and efficient front desk operations.

Wages start at $16.00 per hour with opportunities for growth; background checks apply; experience in reception preferred.

Qualifications

• Background checks required for all employees.
• Register and assign rooms to guests.
• Confirm phone and online reservations.
• Respond to guest needs, requests and complaints.
• Collect payment from departing guests.
• Keep records of occupied rooms and guests.
• Communicate pertinent guest information to designated departments.
• Ability to build rapport with guests.
• Strong organizational skills.
• Excellent written and verbal communication skills.

Responsibilities

• Register and assign rooms to guests
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collect payment from departing guests
• Keep records of occupied rooms and guests
• Communicate pertinent guest information to designated departments
• Ability to build rapport with guests
• Strong organizational skills
• Excellent written and verbal communication skills

Skills

Guest service

Reservation management

Communication

Organization

Education

Reception experience preferred

Job description

Company Description

The Saratoga Hot Springs is a historic family owned resort in the Platte River Valley. It's important for us that our team of staff have a good quality of life balance and enjoy where they work and live. We work hard to hire team members that contribute to making this a great place to work, offering competitive wages and fringe benefits. Discount employee housing is also available.

Saratoga is a small, rural community of around 2,000 residents with a lot of charm. Though small, the hot springs in the area has made the community a favorite travel destination with many restaurants, and lodging options. Named by Outside Magazine and one of the best places to live, there are many recreational opportunities in the area. Larger towns and cities in the region include: Rawlins, Laramie, Cheyenne, WY; Fort Collins, Denver, CO and Park City and Salt Lake City, UT

Job Description

Below are some of the required skill sets, qualification / certification, & educational requirements for the position. This job description serves as an overview and highlights key points focused on the expectations of the position of Front Desk Agent. This job description is developed with the understanding that other requirements may be necessary to fully handle a situation in the position. It is also professionally understood that any other tasks that are assigned are expected to be handled, once understood and agreed upon. This position is reported directly to the Lodging Manager and General Manager.

Educational background:

• Trainable Position. Reception experience preferred.

Job Requirements:

• All employees are subject to a background check and hiring is based on the result of the report.
• Register and assign rooms to guests
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collect payment from departing guests
• Keep records of occupied rooms and guests
• Communicate pertinent guest information to designated departments
• Ability to build rapport with guests
• Strong organizational skills
• Excellent written and verbal communication skills
• Wages start at $16.00 per hour with opportunities to grow