Front Desk Agent - Full Time

Glenwood Hot Springs Resort; Glenwood Springs (CO); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Free pool pass

On-property discounts

Medical insurance

Dental insurance

Vision insurance

Life insurance

Job summary

Glenwood Hot Springs Resort is seeking a Front Office Agent to deliver outstanding guest service at the Lodge front desk in Glenwood Springs. You will be part of a team across related properties and departments, supporting a seamless guest experience.

Starting pay is $21.50 per hour with potential to earn up to $22.50. Full-time benefits include medical, dental, vision, and life insurance, plus a free pool pass and on-property discounts.

Qualifications

• Customer service orientation and guest-focused approach.
• Ability to operate a computer, type, and stand for long periods.
• Ability to communicate effectively in English, both verbally and in writing.

Responsibilities

• Provide excellent customer service to guests.
• Collaborate with Glenwood Hot Springs properties/departments as a team.
• Adhere to Front Desk policies and procedures and report to the Front Desk Manager.

Skills

Customer service

Team collaboration

Computer skills

Effective communication

Education

High school diploma or equivalent

Tools

Hospitality software

Job description

Job Details

Job Location: Glenwood Springs, CO 81601

Salary Range: $21.50 - $22.50 Hourly

All employees receive a FREE POOL PASS and other on-property discounts.

Full Time employees are eligible for additional benefits including medical, dental, vision and life insurance.

Starting at $21.50/hour

Primary Function

Provide excellent customer service to our guests while working as a team player with other Glenwood Hot Springs properties/departments.

Reporting and Accountability

Front Office Agents report directly to the Front Desk Manager and in their absence to the Lodge Manager.

Authority

The Front Office Agent has the support and authority necessary to carry out the responsibilities and tasks described in this job description and other responsibilities of the Lodge, as delegated by the Lodge Manager.

Physical Requirements

• Adequate physical agility to perform the physical tasks required to operate the lodge front desk including ability to operate a computer, type and stand for long periods of time up to several hours at a time.
• Able to push, pull, carry and lift up to 30 pounds.
• Ability to communicate effectively verbally and in writing and follow verbal or written instructions in English.

Educational Requirements

• High school diploma or equivalent.

Other Requirements

• Capability to learn and follow all Lodge Front Desk policies and procedures accurately.
• Positive attitude with guest satisfaction as primary goal.
• Adequate computer skills to be able to learn and perform necessary department computer tasks (data entry and retrieval in hospitality system application).

Work Hours

Since the Lodge front desk is open twenty-four hours a day seven days a week, the Front Office Agent’s work hours and days must be flexible, including nights, holidays, and weekends, to meet the needs of the Lodge Front Desk and the Call Center.

Please note: This is not an exhaustive list of the job duties. The complete job description will be supplied upon request.

Glenwood Hot Springs Resort is a drug free workplace.