Front Desk Agent

Marriott Vacations; San Diego (CA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Travel discounts

Credit Union

Tuition Reimbursement

Counseling & Family Support

Growth opportunities

Department celebrations

Appreciation Week

Recognition programs

Work shoes stipend

Phone stipend

Job summary

Marriott Vacations Worldwide is seeking a Guest Services Agent in a full-time capacity. Responsibilities include checking guests into villas, explaining local amenities, and coordinating with other departments to resolve issues.

The role requires availability for weekends and holidays and involves assisting with bellman duties as needed. Competitive benefits include medical/dental/vision, 401K, travel discounts, tuition reimbursement, and opportunities for growth.

Qualifications

• Experience in guest services or hospitality environments preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and coordinate with other departments.

Responsibilities

• Checks Owners/guests into villas and reviews amenities and local activities.
• Responds to guests' questions and requests, coordinating with other departments as needed.
• Explains room features to guests and provides information on services and hours of operation.
• Follows up with Owners/guests to ensure satisfaction of requests or issues.
• Answers phone calls and routes to appropriate departments.
• May assist with bellman and runner duties as needed.
• Greet guests and anticipate their needs; maintain professional interactions.

Skills

Guest Services

Communication

Hospitality

Teamwork

Job description

Hourly Rate: $27.00

Hourly Wage: $27.00

Are you looking for a place where meaningful moments are made together?

Shift: 1st/2nd; must be available to work weekends and holidays

Position type: Full Time

At Marriott Vacations Worldwide (MVW), w e make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

Competitive Pay

• Medical/Dental/Vision/401K opportunities


• Travel discounts


• Credit Union Membership


• Tuition Reimbursement


• Professional Counseling & Family Support


• Growth and Development Opportunities


• Benefit Eligibility will vary by position

Site Specific Perks:

• Department celebrations


• Associate Appreciation Week


• Monthly associate recognition and reward programs


• Stipend for work shoes


• Monthly phone stipend

As a Guest Services Agent , a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, ser vices, hours of operations, and local areas of interest and activities.


• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues .


• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc. )


• Follow s up with Owner/ guests to ensure their requests or problems have been met to their satisfaction.


• A nswer s telephone calls and routes calls to the proper department as applicable .


• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.


• Interact with colleagues and guests professionally and promptly.


• Contribute to team goals.


• Always follow company policies and safety procedures.

To Become a Guest Services Agent at MVW:

• Available to work various shifts, holidays, and both weekend days.


• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time .


• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance .


• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Specific job duties may differ by property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.