Front Desk Agent

Hospitality Management Corporation; Portland (OR); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Industry leading 401K

Promotional opportunities

Fun workplace culture

Job summary

A leading hospitality management firm is seeking a Front Desk Agent for the Hotel deLuxe in Portland, OR. The role involves greeting guests, managing check-ins and check-outs, and assisting guests with inquiries. Candidates should have prior front desk experience and demonstrate strong time management skills. A high school diploma is required, along with proficiency in Microsoft Office products. The company offers a rewarding benefits package and promotes a fun workplace culture.

Qualifications

• Prior experience in a front desk role is essential.
• Ability to work with a flexible schedule.
• Strong skills in time management are required.
• Must operate computer systems proficiently.

Responsibilities

• Greet guests and manage check-ins/check-outs.
• Handle reservations, cancellations, and room assignments.
• Assist guests with questions, directions, and recommendations.
• Resolve guest concerns professionally.
• Maintain accurate guest records.

Skills

Prior front desk agent experience

Flexibility with schedule

Effective time management

Computer equipment operation

Team player

Education

High School diploma or equivalent

Tools

Microsoft Office products

Reservations system

Job description

Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients’ unique needs. HMC’s core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.

When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly - Results.

HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.

We are currently searching for 1 Front Desk Agent for the Hotel deLuxe in Portland, OR.

Why Work With Us?

• It’s a fun company to work for!
• We recognize efforts and reward results
• Benefits package, including industry leading 401K
• Promotional opportunities with a growing company

Responsibilities

• Greet guests and manage check-ins and check-outs
• Handle reservations, cancellations, and room assignments
• Assist guests with questions, directions, and local recommendations
• Address and resolve guest concerns professionally
• Maintain accurate guest records and room key inventory
• Support front desk operations as needed

Requirements

• Prior front desk agent experience
• Flexibility with schedule
• Be able to manage time effectively, complete required tasks on time
• Knowledge of and ability to operate computer equipment and the reservations system.

Education & Experience

• High School diploma or equivalent required
• Stable work history required
• Strong understanding of Microsoft Office products (Excel, Word, Outlook)
• Need to be a team player - if you like to work on an island by yourself, this won’t be a good fit for you!
• Must be able to convey information and ideas clearly
• Must maintain composure and objectivity under pressure
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests

HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.