Front Desk Agent

The Birchwood Inn; Saint Petersburg (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in hospitality is seeking a Front Desk Agent to serve guests by managing registration and room assignments. This full-time entry-level position requires strong customer service and multitasking skills. Benefits include health insurance and a 401K plan, along with discounted meals.

Benefits

Health insurance

401K

Discounted meals

Qualifications

• Valid driver's license required.
• Entry-level position with essential customer service skills.

Responsibilities

• Welcomes guests and answers questions.
• Registers guests and assigns rooms.
• Maintains records and collects payments.

Skills

Customer service skills

People skills

Professionalism

Energy

Multitasking

Dependability

Thoroughness

Phone skills

Data entry

Listening skills

Job description

Job Title: Front Desk Agent

Purpose: Serves guests by completing registration and controlling room assignments.

Responsibilities:

• Welcomes guests, answers questions, and responds to requests
• Registers guests by obtaining or confirming room requirements, verifying preregistration, assigning rooms, obtaining information and signatures, and issuing door cards
• Establishes credit by verifying credit cards or obtaining cash
• Conveys information to guests through messages, mail, facsimiles, and packages
• Provides information regarding hotel services, entertainment, shopping, business, and travel
• Maintains records by entering room and guest account data
• Collects revenue by entering charges, computing bills, and obtaining payments
• Makes reservations by entering or telephoning requirements and checking availability
• Assists guests with requests such as luggage assistance, room service, and car valeting
• Contributes to team efforts by accomplishing related results as needed

Requirements: Customer service skills, people skills, professionalism, energy, multitasking, dependability, thoroughness, phone skills, data entry, listening skills, valid driver's license

Benefits: Health insurance, 401K, discounted meals

Pay Rate: $16-$17/hr, dependent on experience

Seniority level: Entry level

Employment type: Full-time

Job function: Management and Manufacturing

Industry: Internet Publishing