Front Desk Agent

Benchmark Hospitality at DU; Clearwater (FL); On-site; USD 28,000 - 35,000; Full time

Job summary

Benchmark Hospitality at DU is seeking a Front Desk Agent to be the first point of contact for guests at Clearwater Beach Marriott Suites. The role involves managing reservations, check-ins, and providing exceptional customer service to ensure a memorable stay for guests. Join a company that prioritizes employee development and offers comprehensive benefits.

Benefits

Comprehensive health insurance

401k with company match

Paid time off

On-site wellness programs

Employee rates on hotel stays

Qualifications

• Customer service experience in the hotel industry is preferred.
• Strong communication skills to interact with guests effectively.
• Ability to handle guest complaints professionally.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Provide information about the hotel, rooms, rates, and amenities.

Skills

Customer Service

Communication

Problem Solving

Job description

Join us to apply for the Front Desk Agent role at Benchmark Hospitality at DU.

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About Us

At Pyramid Global Hospitality, people come first. We are dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our employee development, benefits, and our focus on building meaningful relationships. We offer comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays. We also provide ongoing training and development opportunities to help our team build skills and advance their careers across over 230 properties worldwide. Join us and experience a company that values its employees and is committed to creating exceptional guest experiences.

Location Description

At the Clearwater Beach Marriott Suites on Sand Key, Florida's only all-suite Marriott hotel, we pride ourselves on being the best employer in the area. We offer full benefit plans, including a 401k with a company match and lucrative bonus programs. We seek talented individuals passionate about service, aligning with our core values of personal development and success. Join Pyramid Hotel Group at the Clearwater Beach Marriott Suites on Sand Key and discover what a career with us can mean for you.

Job Description

Our Front Desk Agent is the first point of contact for guests, managing all aspects of their stay. Responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have customer service experience in the hotel industry, we’d like to meet you. Your role is to help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify credit card data
• Register guests, collecting necessary information
• Welcome guests and assign rooms
• Provide information about the hotel, rooms, rates, and amenities
• Respond to guest complaints professionally and promptly
• Coordinate with housekeeping to ensure rooms meet standards
• Confirm group reservations and arrange personalized services for VIPs and events
• Upsell additional facilities and services when appropriate
• Maintain records of bookings and payments

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality