Front Desk Agent

StepStone-Hospitality-Inc; Rocky Mount (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

StepStone-Hospitality-Inc in Rocky Mount, NC is seeking a Front Desk Associate to register guests, assign rooms, issue keys, and handle guest inquiries across all channels.

You will compute guest charges, post to accounts, and support night audit while maintaining accuracy, courtesy, and knowledge of the OnQ system and hotel services.

Qualifications

• Knowledge of OnQ operating system is a plus.
• Excellent English communication with guests and vendors.
• Ability to accurately report information.
• Attend required meetings.
• Adaptable to high-pressure conditions.
• Commitment to personal growth and development.
• Relevant training and experience preferred.
• CPR and first aid training preferred but can be trained.

Responsibilities

• Register and assign rooms to guests.
• Issue room key and escort instructions.
• Sort and track incoming mail and messages.
• Transmit and receive messages via all channels.
• Answer inquiries about hotel services, registration, and directions.
• Compute bill, collect payment, and make change.
• Make, confirm, and cancel reservations.
• Post charges to guest bill if interface is inoperable.
• Maintain knowledge of each shift including night audit.

Skills

English Proficiency

Reporting Skills

Tools

OnQ OS

Job description

Description

Description

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or directly to guest.
• Sort, and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest.
• Deposit guest valuables in hotel safe deposit box.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift including night audit.

Requirements

Requirements

Skills to be successful in the role would include:

• Knowledge of OnQ operating system a plus!
• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to accurately report information.
• Ability to assist with various office tasks as needed.
• Attend required meetings.
• Adjusts to high-pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Relevant training and experience and additional education preferred.
• CPR and first aid training preferred but can be trained.