Front Desk Agent

Sage Hospitality Group; Denver (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO

401(k) Matching

Employee Discounts

Free Parking

Meal on Shift

RTD Pass

Referral Bonus

Job summary

Marriott Denver Tech Center, operated by Sage Hospitality Group, is seeking a front desk host. You will welcome guests, manage check-in/out, and assist with reservations while delivering thoughtful, courteous service.

The role requires nighttime/weekend/holiday availability and a friendly demeanor to support a high-volume hotel environment. Training includes cash handling, accuracy in guest accounts, and using computerized systems.

Qualifications

• High School diploma or equivalent.
• Fluent in oral and written English.
• Experience with basic customer service is preferred but not required.

Responsibilities

• Greet guests and complete check-in procedures to ensure satisfaction.
• Handle check-out and close guest accounts following procedures.
• Process cash using accurate handling methods and maintain records.
• Answer inquiries and take reservations, communicating rates and selling room nights.
• Maintain guest relations with timely and knowledgeable responses.
• Operate PBX to handle calls and set wake-up calls.
• Manage cash transactions and personal bank per policy.
• Maintain a friendly, courteous demeanor at all times.

Skills

Cash handling

Customer service

English fluency

Tact & problem solving

Education

High School diploma

Tools

PBX system

Cash register

Job description

Why us?

Position does require open job availability (must work nights/weekends/holidays).

Join the team at the Marriott Denver Tech Center, managed by Sage Hospitality Group, and help us deliver on Marriott's promise of "Wonderful Hospitality. Always."

We're looking for passionate individuals to join us as hosts and be a vital part of our team. You'll be instrumental in providing thoughtful, heartfelt, and forward-thinking service to our guests and your fellow associates. At Sage Hospitality, we believe in a dynamic culture that's all about great customer service and enriching lives.

With 605 guest rooms, over 49,000 square feet of meeting space, and our very own Beer Garden, our hotel is a hub of activity. Located in the heart of the Denver Tech Center, we're just a light rail ride away from downtown Denver and great spots like Greenwood Village, Comedy Works, and the Landmark Theater.

We value authenticity and individuality, and we've built a community based on integrity, respect, innovation, and togetherness. If you're passionate about hospitality and want to be part of a team that celebrates what makes you unique, we'd love for you to apply.

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to read written communiques and monochrome computer screen.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits

• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick time, and holidays
• Eligible to participate in the Company's 401(k) program with employer matching
• Employee Assistance Program
• Tuition Reimbursement
• Marriott and Sage Hotels and Restaurant Discounts Worldwide
• Free On-Site Parking
• One free hot meal per shift
• Free RTD EcoPass (Full-Time)
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Salary

USD $20.00 - USD $20.00 /Hr.