Front Desk Agent

White Lodging; Denver (CO); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

DailyPay

Shift swapping via app

Referral bonuses

401(k) match

PTO with rollover

Wellness tools

Tuition reimbursement

Discounts on rooms & dining

Growth opportunities

EAP

Health, dental, vision insurance start

Life and disability insurance

Paid parental leave

Job summary

White Lodging is seeking a Front Desk Agent to warmly welcome guests, check them in and out, and manage reservations across our Denver properties.

You will strive to deliver exceptional service, maintain accurate cash handling, and learn all hotel services and amenities. The role requires strong communication, a guest-first mindset, and the ability to work at a fast pace—including weekends and holidays.

Qualifications

• Strong communication skills and a customer-first mindset.
• Ability to be flexible and adapt to any situation.
• Desire to work as part of the front desk team.
• Outgoing personality with a positive attitude.
• Previous hospitality experience is helpful but not required.
• Ability to stand/move for long periods and work long hours, weekends, holidays.

Responsibilities

• Check guests in and out efficiently and warmly.
• Provide the highest quality of service and anticipate guest needs.
• Follow cash handling and hotel accounting procedures.
• Learn hotel staff, services, hours, and amenities.
• Maintain lobby and entrance cleanliness.
• Protect guest and hotel information confidentiality.
• Resolve guest concerns or complaints.
• Perform additional duties as assigned.

Skills

Communication skills

Customer service

Flexibility

Teamwork

Outgoing personality

Hospitality experience helpful

Job description

Who We Are

Join White Lodging — a hospitality company developing and operating award-winning, premium-brand hotels, rooftop bars, and restaurants in top U.S. cities. We know that the hospitality business, like life, is about how you make people feel. Enjoy a supportive team culture, flexible scheduling, and real career growth opportunities across multiple hotel properties in your market.

Description

Summary:

We are looking for a Front Desk Agent to join our team. In this role, you will welcome and register hotel guests, manage reservations, and ensure a seamless check-in and check-out experience. The ideal candidate has strong communication skills, a customer-first mindset, and the ability to thrive in a dynamic, guest-facing environment. This is a great opportunity for anyone looking to start or grow a career in hotel front desk operations, hospitality management, or guest services.

What You'll Do

• Provide the highest quality of service to guests, anticipating and exceeding their expectations
• Check guests in and out efficiently and in a friendly manner
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings
• Assist in maintaining the cleanliness of the lobby and entrance
• Ensure security and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Perform other duties as assigned

What You'll Bring

• Strong communication skills
• A passion for customer service
• The ability to be flexible and adapt to any situation
• A desire to work as part of the front desk team
• An outgoing personality with a positive attitude
• Previous hospitality experience is helpful but not required
• Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary

Other information

What You Can Look Forward To

• DailyPay — get paid when you need it
• Advanced scheduling with easy shift swapping via our app
• Unlimited employee referral bonuses
• 401(k) with company match
• Paid time off (PTO) with rollover
• Complimentary wellness tools
• Leadership development & tuition reimbursement
• Discounts on hotel rooms, dining, and travel
• Growth opportunities across multiple hotel properties in your market
• Employee Assistance Program (EAP)
• Full-time associates also receive:
  • Medical, dental, and vision insurance — starting day 1
  • Life and disability insurance
  • Paid parental leave

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

Compensation starts at a range from $19.29 to $20.00. Accepting applications for up to 7 days from the date the job was posted.