Front Desk Agent

Riverstone Resort & Spa; Pigeon Forge (TN); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Supportive team environment

Advancement opportunities

Job summary

Riverstone Resort & Spa in Tennessee is seeking a friendly Front Desk Agent to join our busy hotel team. You will be the face of the hotel, delivering exceptional guest service during check-in and check-out and helping guests with reservations and inquiries.

This role offers a fast-paced environment, opportunities to grow in hospitality, and a supportive team culture. Prior guest services experience is a plus, and strong communication skills will help you thrive.

Responsibilities

• Greet and assist guests during arrival and departure
• Process payments and issue room keys
• Respond promptly to guest questions and concerns
• Coordinate with housekeeping and maintenance
• Maintain accurate reservation records

Job description

Job Summary:

We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, handling reservations, and resolving inquiries efficiently. If you have a passion for hospitality and enjoy working in a fast-paced environment, this is the perfect opportunity to grow your career in hotel front desk operations!

Benefits:

• Competitive pay
• Flexible scheduling
• Supportive team environment
• Opportunity for advancement

Responsibilities:

• Greet and assist guests during arrival and departure
• Process payments and issue room keys
• Respond promptly to guest questions and concerns
• Coordinate with housekeeping and maintenance
• Maintain accurate reservation records