Part Time - Front Desk Agent - ZYUMB

InterContinental Hotels Group; Fort Drum (NY); On-site; USD 26,174 - 30,045; Part time

Benefits offered by this job

Paid time off

Medical, dental, vision insurance

401(k) plan

Additional benefits

Job summary

InterContinental Hotels Group seeks a Front Desk Agent in Fort Drum, New York, to provide exceptional service to guests. Responsibilities include managing bookings, checking guests in and out, and addressing inquiries.

The ideal candidate possesses strong communication skills, problem-solving abilities, and a high school diploma, with one year of relevant experience preferred. The pay range is set between $19.00 and $21.81 per hour, complemented by a range of benefits.

Qualifications

• Excellent communication skills to handle guest concerns.
• Strong problem-solving abilities for converting issues to opportunities.
• Fluency in the local language; additional languages are a plus.
• Literacy and tech-savvy with basic math and computer skills.
• Willingness to work night, weekend, and holiday shifts.
• At least one year of experience in a front desk or guest service role.
• Ability to lift, push, and pull heavy objects (up to 50lbs).

Responsibilities

• Be the warm welcome that starts a memorable guest experience.
• Acknowledge guests and manage bookings.
• Handle cash and credit transactions accurately.
• Check guests in and out efficiently.
• Anticipate guests’ needs and respond to inquiries.
• Provide trusted assistance to guests.
• Adhere to safety procedures and report incidents.
• Maintain appearance as a brand ambassador.
• Stay updated on events and activities.

Skills

Communication skills

Problem-solving skills

Fluency in local language

Tech-savvy

Flexibility

Experience in guest services

Strength (up to 50lbs)

Education

High school diploma

College or university degree

Job description

Hotel Brand: IHG Army Hotels

Location: United States, New York, Fort Drum

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Your Day to Day

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
• Take and manage guest bookings, up‑selling opportunities and tell them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Follow our safety procedures, report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.
• Jump into other ad‑hoc duties when your colleagues need your help.

What We Need From You

• Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem‑solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language – extra language skills would be great, but not essential.
• Literate and tech‑savvy – you’ll need a good grasp of reading, writing, basic maths and computers.
• Flexibility – night, weekend and holiday shifts are all part of the job.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience – ideally you’ll have spent at least one year in a front desk or guest service position.
• Strength – sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

Hourly Pay Range: $19.00 – $21.81. We offer a comprehensive package of benefits including paid time off, medical/dental/vision, insurance, 401(k) and many other benefits to eligible employees.

Benefits and Compensation

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable.
• Employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, and business or organizational needs.

EEO Statement

• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.