Front Desk Agent

Marriott Orlando Downtown; Orlando (FL); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hotel in Orlando is seeking a Front Desk Agent who provides exceptional service and manages guest reservations. Responsibilities include checking in guests, handling inquiries about hotel amenities, and maintaining the front desk area. Ideal candidates will have excellent communication skills and a year of customer service experience.

Qualifications

• At least 1 year of customer service experience preferred.
• Basic working knowledge of a computer, including Word.
• Strong organization and time management skills.

Responsibilities

• Receive accommodation reservations and take guest details.
• Provide information about hotel procedures and policies.
• Respond to guest requests for immediate repairs.

Skills

Communication

Interpersonal Skills

Organization

Time Management

Education

High school diploma or equivalent

Tools

Word

Job description

Our Front Desk Agents have that genuine warmth and authentic approach that is the first impression our guests have and sets the tone for their entire stay. They read cues, anticipate our guests' needs, and look for ways to delight them. They enjoy making wonderful memories for families on vacation or clients at conferences, tailoring their service to the unique needs of the guests.

Responsibilities

• Receive accommodation reservations from visitors and take the details of all arriving guests, including payment information.
• Provide information to guests about procedures, policies, and facilities of the hotel.
• Make accommodation reservations for guests who may be relocating.
• Maintain all guest reservations in accordance with credit card security requirements.
• Maintain all training requirements as set forth by the General Manager.
• Perform routine cleaning throughout the work area, including dusting, mopping, vacuuming, and organizational tasks.
• Maintain proper equipment and supply inventory for the front desk; follow hotel operations procedures and communicate with the General Manager to ensure that orders are placed for any needed equipment, repairs, and supplies.
• Document any minor repairs and/or replacements of room furniture, fixtures, and equipment, including televisions and light fixtures, and follow through with the proper department.
• Respond to guest requests for immediate repairs.
• Assist other employees with various assignments, such as collecting/delivering dirty linen to laundry, and assisting laundry or housekeeping as needed.
• Report lost-and-found items in accordance with hotel procedures.

Qualifications

• At least 1 year of customer service experience preferred.
• High school diploma or equivalent.
• Basic working knowledge of a computer, including Word, and ability to handle multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with the ability to interact effectively with various personalities.
• Strong organization and time management skills.
• Ability to walk and climb/descend stairs approximately 20% of the time.
• Ability to kneel, reach, crawl, and twist the torso as needed to accomplish tasks.
• Ability to lift and carry up to 20 pounds regularly without assistance.
• Maintain a high standard of personal hygiene and appearance at all times.

We are an equal opportunity employer and prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.