Front Desk Agent - Caribe Royale Orlando Hotel

Caribe Royale; Orlando (FL); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel in Orlando is seeking a Front Desk Agent to provide exceptional service during check-in and check-out. The role involves processing payments, assisting guests with inquiries, and maintaining high-quality interactions. Ideal candidates are professional with a strong focus on customer service, possess a high school diploma, and have prior hotel experience.

Qualifications

• High school diploma or GED required.
• One year of experience in hotel or resort front desk.
• Outstanding guest service and communication skills.

Responsibilities

• Responsible for efficient check-in and check-out of guests.
• Resolve guest concerns and provide personalized service.
• Maintain confidentiality of guest information.

Skills

Guest service

Communication

Multi-tasking

Education

High school diploma or GED

Degree in Hospitality-related major

Tools

Microsoft Office

PMS system (e.g., Opera)

Job description

Job Details

Job Location: Caribe Royale Orlando - Orlando, FL

Position Type: Full Time

Education Level: High School

Salary Range: Undisclosed

Travel Percentage: None

Job Shift: Any

Job Category: Hospitality - Hotel

Description

Scope of Position

The Front Desk Agent is responsible for a professional, yet personal and efficient check-in and check-out for each guest. He/she will process all payments according to the established resort policies and provide information to guests and visitor inquiries in person or via telephone. In addition, the Front Desk Agent is expected to complete daily checklists and always demonstrate professional courtesy.

Position Requirements

• Professional demeanor appropriate for a AAA 4-Diamond Resort.
• One (1) year experience in a hotel or resort front desk position.
• Possess outstanding guest service and communication skills.
• Able to handle a multitude of tasks in an ever-changing environment.
• Effective at listening to, understanding, clarifying, and responding to the concerns and issues raised by guests.
• Experience with cash handling, including but not limited to guidelines set forth regarding PCI Compliance.

Responsibilities

• Approach all encounters with guests and associates in a professional and personalized manner.
• Responsible for providing prompt, yet personal service at times of check-in & check-out.
• Assist management with applying credit and guest billing.
• Resolve all guest concerns to conclusion and guest satisfaction, collaborating with other departments when necessary.
• Always maintain a professional high-quality, service-oriented environment.
• Maintain the confidentiality of all guest information, convention group schedules, pertinent resort data, and the security of high-profile guests in accordance with hotel operating standards.
• Understand and communicate promotions and enhancements effectively with guests and associates.
• Build rapport with VIP guests and distinguished visitors, follow up calls, and encourage feedback throughout guests’ stay.
• Offer to handle special arrangements during guest stays; coordinate future visits.
• Maintain a database of guest preferences and special dates.
• Actively participate in training related to the Front Desk.
• Perform any other reasonable duties as required by management.

Education

• High school diploma or GED or degree in a Hospitality-related major.

Skills and Abilities

• Able to communicate in the English language; Second language is a plus.
• Able to work flexible schedules including holidays and weekends.
• Proficient in performing multiple tasks.
• Experience using software programs such as Microsoft Office (Word, Excel, and Outlook).
• Previous knowledge of PMS system preferred, including Opera or similar programs.

Physical Requirements

• Continuously, stand at a desk for extended periods in front of a computer screen.
• Also requires walking/reaching and bending throughout the shift.
• Must be physically fit to lift, pull, and push items up to 50 pounds.